National Express Reviews
Description:National Express is the brand under which the majority of long distance bus and coach services in the United Kingdom ... more
National Express ... are marketed, and also the company that manages this network and operates some of the services. Many other services are subcontracted to local bus and coach companies throughout the UK. The brand and company are based in Birmingham and are owned by the National Express Group, a group of diverse transport interests also including passenger rail operators and local bus operators. / National Express is the brand under which the majority of long distance bus and coach services in the United Kingdom are marketed, and also the company that manages this network and operates some of the services. Many other services are subcontracted to local bus and coach companies throughout the UK. The brand and company are based in Birmingham and are owned by the National Express Group, a group of diverse transport interests also including passenger rail operators and local bus operators.
Newest Review: ... about is a little known and unpublicised way of buying cheap tickets direct from National Express. It is not mentioned on their website or any publicity but if you are a regular traveller you can buy a 10 journey ticket valid for 12 months at a price per ticket of around half that of a standard tickets starting price - for example a 10 journey ticket from Bournemouth to Southampton (around 30 ... more
Customer National Express Reviews (76)
by - written on 26/02/14 (Useful, 52 readings)
So I am sitting on service 035 back to Bournemouth from London and I think to myself what better place to write a review on National Express. They may have a myriad of issues with ticket restrictions, but they are well documented elsewhere so I won't drag them up again. Similarly, everyone has documented their onboard experiences, and as I am on time, warm, comfortable and the WiFi works you don't want to hear about that. What I will tell you about is a little known and unpublicised way of buying cheap tickets direct from National Express. It is not mentioned on their website or any publicity but if you are a regular traveller you ... Read the complete review
by subita hudson - written on 23/02/14
My 19 year old daughter was unwell and developed a high temperature whilst travelling from St Austell to London Victoria. She was travelling alone. She felt sick and dizzy so her boyfriend went to Heathrow to collect her and save her the rest of the journey to Victoria. She had already been travelling from St Austell for 6 hours. The driver was very rude to her and refused to get her case off at Heathrow whilst unloading other passengers. Her boyfriend had to travel all the way back to Victoria to meet her. This is absolutely unacceptable and I will be taking this complaint to other sources. My daughter is now in bed quite poorly and stressed. She will not be using this service again.
by T Donohue - written on 05/10/13
The driver on the National Express from Weymouth to Bournmouth No. PP115.needs to attend courtesy management course. The coach was about 20 mins late and no apologies given. He was the most miserable driver we've ever encountered. He also insisted on checking every passengers travel cards while waiting in the rain. Most people had booked on-line therefore you would have to have a card to get the reduction, it's common sense. Unfortunately my wife did not have her card (first time user) and the driver went to great lengths to charge her full fare and enjoyed pointing out the small print on the ticket. (even more waiting in the rain). I understand the rule of carrying the card if you were purchasing on the coach but when you have already purchased on-line it's not necessary as we had proof of ID (driving licence). Need to update your rules.
by Jack - written on 27/05/13
We spent two manic hours on Friday evening @ Vctoria, waiting for a 594 bus to Edinburgh which was allegedly broken down (so staff claimed). The staff were claiming they were doing "the best they can" to find a replacement bus, but couldn't provide any timescales. Our suspicion is there was an error in the booking system (huge overbooking). We saw the bus 594 departing but it didn't take even half of the waiting passengers and after that we saw a NE guy actually counting remaining passengers (!). No one had the guts to tell us that there won't be any other bus available. We gave up after two hours anyway.
by Jen - written on 30/03/13
Arrived early to the bus station from the airport, asked if it was possible to catch the earlier bus, bus was half empty, and no other pickups needed. Supervisor at Victoria refused to let me travel earlier. Why? There would have been two less seats needed on the later bus (which was full to capacity), there would have been no extra cost to national express, but two very grateful customers. We eventually caught the later bus, awful journey, heating was so hot that I couldn't put my feet on the floor as the metal grate was burning hot. Terrible smell from the toilets. Cheap tickets are just not worth the pain, airport parking for me from now on. Awful company, avoid if possible.