National Express Reviews

Arrived early to the bus station from the airport, asked if it was possible to catch the earlier bus, bus was half empty, and no other pickups needed. Supervisor at Victoria refused to let me travel earlier. Why? There would have been two less seats needed on the later bus (which was full to capacity), there would have been no extra cost to national express, but two very grateful customers. We eventually caught the later bus, awful journey, heating was so hot that I couldn't put my feet on the floor as the metal grate was burning hot. Terrible smell from the toilets. Cheap tickets are just not worth the pain, airport parking for me from now on. Awful company, avoid if possible.

I bought an amendable and refundable ticket, but to cancel or amend you have to call their 08717 number which charges 10p a minute. I called them twice this morning only to be kept on hold for 15 minutes each time and have still not got through. It appears they make it as hard as possible for anyone to do this. Amendable and refundable ticket doesn't mean much with National Express. I can't keep ringing them from work. £17 out of pocket. Am thankful it's not more, and will definitely not book with them again. Absolutely disgusting way to treat customers. Will continue to travel by train. At least they have a very good compensation policy and don't ignore their customers.

I am a regular customer of National Express, but only because I have to be. My main issue is with their ticketing system and amendment policies. If you purchase a "fun fare" ticket and have to amend it, it is quite expensive. It seems pretty clear that National Express mainly sells "fun fare" tickets. Since ...  Read the complete review

Every time I visit England I usually travel from one of the airports to my destination by National Express Coach. I've always used this method of transport as I find it easy to organise and pay online without any problems. I generally book two or three months ahead through their website. It's easy enough - enter journey ...  Read the complete review

I catch national express coaches a few times a year, mainly to London and a few times to Southampton or Portsmouth. I chose coach as it always at least half the price of trains (prices vary depending on day, time and holidays), I usually go up to London for a day and for a return ticket (I live in Bournemouth so the journeys 2-3 hours) ...  Read the complete review

In my continued quest for cheaper travel between Manchester and Bristol I came to my last option, National Express. Why not my first option? Well, its always been the train firstly, mainly for snob value I guess. Then it was a toss up between Megabus and National Express. I've always always this notion of National Express being ...  Read the complete review

Living in Scotland and having married someone with family down in Birmingham on occasion we will go down for a visit with her family which we used to do by plane but following on from a couple of bad experiences my wife is no longer the biggest fan of flight and with the trains expensive for these journeys we began to use coaches to ...  Read the complete review

Having recently returned back from a short break in Brighton I felt it necessary to talk about National express as this is what we used to return back home. Our journey began at Brighton coach station where we got onto the coach which was already there and waiting. The driver let us onto the coach about 3 minutes before ...  Read the complete review

Really this could be a good service, and would be if it were managed by a half decent company. We booked tickets on Saturday for travel sunday morning. We paid twice as much for the pleasure of traveling by train. You can imagine our frustration when we arrived to find there was a bus replacement service in place. It was swarmed by an overwhelming amount of stressed holiday makers. Did National express offer refunds, NO. Did they provide information at booking or on the website that there was replacement service. You've guessed it, Of course not. Did they appreciate our frustration? Need I say more, I recomended you buy a bus ticket for £8 and save yourself the stress. Happy holidaying X

terrible service. if you look for a return fare, by selecting one of the outward options, the return prices suddenly change. plus, sometimes the fares don't add up. i'm just looking for tickets to london from bristol. outward journey £13.70, return £9.50. total fare £25? are you serious? i'm pretty sure they add up to £23.20. at no stage do they give you a summary of what it's costing, just a total. absolute con artists!

National Express is a pretty big company and largely advertised. Constant deals in newspapers, TV adverts and sponsorship means it's the first option for inter-country travel. However, this can mean you overestimate National Express' services, which aren't as modern as you may believe. Firstly, I have often had to deal with ...  Read the complete review

National train service is the worst train service ever. Three trains have been cancelled but the announcements keep telling everyone train is delayed. I missed my birthday spa treatment because they keep lying and kept cancelling the trains without telling us. Worst train company ever. Don't care about the cusomers at all. Lying bastards!

I have travelled on National Express Coaches on occasion, however this will not be repeated in the future! I embarked onto the coach with excitement it was holiday time yet again and was eger to get to Heathrow, however due to a delay which would have resulted in a 50 minute delay the driver decided to take an alternative route. ...  Read the complete review

I have used National Express coaches for many years to visit my mother, using the London Victoria to Leicester route. I have had mixed experiences with them. Sometimes you travel in complete comfort on their newer coaches, arriving refreshed (as much as possible after spending three hours on a coach) at your ...  Read the complete review

Worst customer service I ever met. Lost Property just forget it, they gonna let you know after you send them tones of emails that they disposed your property...

National Express Coaches run on a regular basis from my nearest town into London... I came across their 'funfares' when I received my weekly email alert from Martin Lewis as they were advertising them for a £1.00. As we were planning a trip to London in the following 2 months I checked out the website and managed to get 2 ...  Read the complete review

National Express is a sub-company offering routes via Train and Coach/Bus across various destinations in the United Kingdom, marketing themselves as 'part of National Express Group, one of the world's leading international public transport groups.' This group also operates in Spain and North America. Prior to moving further ...  Read the complete review

This review applies to my experience of National Express Trains particularly on the East Anglia line (mostly from Colchester / Ipswich) and some journeys I have made using buses to and from London. Price - All train services in the UK are overpriced to a greater or lesser degree in my opinion, the same is true of National ...  Read the complete review

National express coaches are coaches that travel around England. I only use National Express coaches when I am extremely skint, I am currently in Newcastle at the moment but I go to Coventry to see my family in the holidays. I get a student discount so for me to get to Coventry from Newcastle will cost me around £40. On the train the ...  Read the complete review

I make two return trips from Bournemouth to London every week for work. I used to drive all the time, but the cost of petrol and wear and tear on my car made me reassess, hence I started to use National Express on a regular basis. THE COACHES The coaches themselves are as comfortable as they can be. They have foot rests, ...  Read the complete review