Newest Review: ... After making the journey I double checked online (I also contacted someone from Northern Rail customer services) who confirmed that as m... more
How can the rail regulator allow this company to operate?
Author Name: D Mooney
Disadvantages: Appaling service, dangerous overcrowding, filthy, decrepid rolling stock, no customer service
I totally agree with Robert Msc.
I commute from Halifax to other parts of the country on a Monday - Friday basis. The chance of a train from Halifax on a Monday morning being a) available and b) on time seems to be about 50%. The chance of a train from Leeds on a Friday after 4.30pm being dangerously overcrowded is 100%.
I have travelled, with other passengers, in the Guard's compartment before now because the overcrowding has been so bad.
Given the increased use of rail travel in the region overr the past five years the use of two car trains at peak times beggars belief.
Stock is at least 30 years old, filthy and possibly unsafe, I have known doors not to be operating.
If this stock and this level of service were the norm in the South East of England there would be an outcry from passengers and in the press and media but somehow Northern/Metro deem it satisfactory to endanger the lives of their passengers on a daily basis.
There is no excuse for this level of service. Frankly it appals, disgusts and frightens me that the operators have been allowed to continue for so long.
Summary: The worst rail service I have ever used in the UK. Should be disenfranchised