Newest Review: ... After making the journey I double checked online (I also contacted someone from Northern Rail customer services) who confirmed that as m... more
Feel sorry for the poor staff.
Member Name: punkrockpenguin
Advantages: You get where you want to go on time.
Disadvantages: The trains are a disgrace and the staff could be friendlier
I have used Northern rail 3 times in the last two years to adventure off to Leeds festival and back. I've only used the one line so I'm just going to review that. It is the Chester - Manchester Piccadilly line with a change onto Manchester piccadilly with Transpennine Trains.
Our rail tickets cost the 2 of us £26 return (journey 1 on the Wednesday, Journey 2 on the following Monday) WITH RAILCARDS. We purchased them from The Trainline around 4 weeks in advance. The price is great but they were very early morning journeys. The day time journeys were revoltingly expensive.
The Staff are approachable and will tell you what you need to know but they all look like they've lost the will to live. They've got no enthusiasm and no hint of happiness. They seem very lenient on tickets and they sigh a lot. I really feel sorry for them.
the trains themselves look more like buses on the inside, the glass shakes really loudly when the train pulls off which gets very annoying. I dont want to know how often they clean those trains, the germs that are probably living on those seats and poles, I dread to think. However, theres pleanty of space for cyclists and wheelchairs to hop on which is good for us festival goers that have to pretty much take the kitchen sink.
The outside of the trains make them look very old and the clunk and clank very loudly when they move. They really need better trains and a good cleaning schedule. Providing a better environment for their employees will make all the difference.
The trains are on time if not already sat there waiting for you and get you to your destination on time. Northern Rail need to clean up their image, buy new trains and then there would be no complaints.
Summary: Very sad.
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