“ Nottingham. „
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rude staff, rude customer service, buses never on time, buses missing, no warnings when routes have been diverted, expensive. avoid.I have recently contacted them because I have been spoken to rudely by their staff, but they just backed them up saying they had the right to speak like that. I was argued against and when I said I wasn't going to be using their buses any more they just said "thank you for your patronage" so clearly they aren't really bothered if they have no customers because they're just driving them away!
Nottingham City Transport (NCT) is the main bus service operating in and around Nottingham city. Recently, there have been a lot of changed to the services which were supposed to improve the service given to us.
The fares of the buses, to me, are very steep. £1.60 for a single and £3.20 for a day rider. This is not too bad if you only catch the bus once in a while, but to do so everyday would cost a fortune.
So NCT offer a pre-paid bus card, which you can buy for a week, a month etc. I'm not sure on pricing so check out their website but a 20 day card for an adult is priced at around £50 now.
NCT have many different services that run through most areas of Nottingham. My local service is the new Sky Blue 45, which runs through Mapperley into Gedling.
The new service is supposed to run every 8 minutes, however, they still seem to turn up when they feel like it. I don't catch this bus very often now, as I have gone to another service, but when I am waiting for my bus I time the 45. For the first few days of the new service, the 45 was atleast 5 minutes late.
Also, I often notice that there are 2 buses running together, one behind the other. How this benefits NCT's customer I do not know!
I do not think this service is very reliable which is why I avoid catching it to work.
The buses get busy very easily and seem to take atleast 5 minutes longer than my service to get into the city centre, even when they leave at the same time from the same place.
*State of the buses*
I do catch the 45 into the city centre if I have to and must admit that they are looking a lot cleaner than they used to. The old service used to be disgusting, with rubbish everywhere, and the drivers didn't seem to clean the buses when they stopped at a terminus.
Also, there is a new buggy bay which is a lot bigger than the last one and means that more people with buggies or in wheelchairs can get on the bus and not have to wait for the next, which seemed to be a huge problem with the old service.
I will state now that I am NOT aiming this at every single NCT driver.
But some of them are terrible at their jobs, have they ever received any customer service training? They don't seem to say hello, please or thank you to people catching the bus. And a lot of them are reluctant to get out of their little cabin and drop the wheelchair ramp. Disgusting!!
Saying this, I have recently seen three different drivers get off the bus and drop the ramp for a man in a wheelchair. Hopefully they have received some new training!
Overall, the NCT buses have improved quite a bit over the past couple of months and, hopefully, these improvements will continue in order for customers to receive an even better service. In my opinion, the fares that NCT charge are way too expensive for someone only catching 2 buses a day and I avoid the 45 for this reason. There are many other reasons that I avoid these buses but I don't want to put the service down too much, as these are mainly due to personal experiences with the company.
Nottingham City Transport is one of the main public bus operators in Nottingham City (not the county). I have been catching these buses all my life due to neither of my parents being able to drive so I am pretty familiar with the company and bus network.
Routes - the buses only operate within the city boundaries and have colour theme routes. They publish a journey planner map which is a very useful tool when negotiating your route. On one side you can view which coloured line goes where and on the opposite side see the location of the city centre stop.
Fares - The fares have been pushed up over they last few years mainly due to the ever rising cost of fuel. I have listed the costs of travel below:
Single - £1.60
All Day Ticket - £3.20 (can also use on NET tram network)
Monthly City Rider Bus Pass - £52.95 (discounts available with direct debit)
So probably not the cheapest local bus company in the country but still much cheaper than driving and the all day ticket is great value if you are making multiple journeys.
Drivers - Although the drivers do there main job of driving very well the majority of them are not very helpful and often have slight attitude problems. Though you do get the odd driver that will be kind and help you on your journey without making you feel slightly stupid from not knowing the route like the back of your hand.
Buses - I must admit that the buses themselves are very modern and comfortable. Over the past few years all of the buses have been replaced and are now low floor, making them pushchair and wheelchair friendly. Most of the buses can accommodate either two pushchairs or one wheel chair at a time (people with pushchair's have to give priority to wheelchair users). The very latest bus additions to the network do have even more low floor space although these are not on my route yet. Buses are always very clean and tidy obviously unless you have had a messy ignorant person on before you that day that has is incapable of taking there rubbish with them!! The only thing I would like to see is the addition of air conditioning on the new buses, although we do not get that many hot days in this country being stuck on a cramped rush hour bus even at the mid 20 degrees can be very hot and sticky.
Reliability - To be fair to Nottingham City Transport the reliability of there buses is pretty good. I catch a lot of buses a week and probably only encounter a couple of late ones and the odd missing service. The only time I have a problem with an unreliable service is on a Sunday as some routes only operate once per hour yet fail to turn up which baffles me to a certain extend as there is little traffic on a Sunday and if they can manage the same route on a busy weekday at every 15 minutes then which 'black hole' do these buses disappear into to!?
All in all a pretty decent, modern bus company just a little more customer service training for some of the drivers and increased reliability on a Sunday would make it perfect.
my name is elaine tina and i worked for nottingham city transport for nearly six years. i must say i enjoyed the work, some times the people gave you bad day one because they dont know how lucky they are to have a very good bus service including burtons buses. i live in a some town called chatsworth g.a. usa now after being so used to a bus service and having to go to no bus service at all. we we live we dont have any kind of service, tranins or buses.the wheather here at the moment is very cloudy coll and 64. with rain. well thanks for reading elaine tina
At present there are a number of ways to travel in and around Nottingham and the surrounding suburbs and towns. The most commonly used is the bus service, There are two main operators in the Nottingham area which are Trent Buses and City Buses transport. There is also the railway service where there are companies going from Nottingham all around the Country on Privatised train services like Midland Mainline and Virgin Trains. Also a new Tram service to be running in and around Nottingham starting in about 2003 which should make travelling a lot safer and more comfortable for its users. Inside and outside the bus Station it is very user friendly for both the passengers on the buses and the drivers themselves. Transport in Nottingham is quite good, and with revamps happening as I type, it will soon be near the top, if not best in the country. Please visit Notts and enjoy our Public Transport, Blair really has gone to work down here! Cheers UPDATE: just recentlt Nottinghamshire City buses have had a complete overhall of their entire system. Newly decorated buses, and a brand new timetable. Looks The buses look good, better that their old green forefather. The new blend of white with freshnedd, looks very appealing. On time? YES! Mostly they are, except for the "12" that seems to be very late, or early, at times. Drivers Same a before, say little, but do their Job perfectly. Prices Standard - 40p child 80p Adult This gets you anyway, good value if you are going a long way, Rip off if yuor going around the corner! Hope you enjoyed the update.