Terravision - What a Nightmare! (Terravision)

Member Name: Mike

Product:	Terravision
Date:	24/03/09 (257 review reads)
Rating:

Advantages: Cheap fares

Disadvantages: Rubbish website and terrible customer service

Over the last few years I've travelled on Terravision coaches several times for journeys from Manchester City Centre to Liverpool Airport. The service is inexpensive and frequent and I've had no complaints previously, until I booked a holiday travelling on Christmas Day 2007. I checked on Terravision's website two months prior to my departure date, made a booking to get me to the airport, paid my fare and received emailed confirmation.

However, when I arrived at Shudehill station, all of the coaches were parked up. I phoned a mobile number on a leaflet on one of the coaches, only to interrupt a man having his Christmas dinner telling me that no service was operating that day. I had to get a taxi to the airport, but with it being Christmas Day, the fare I had to pay was £110.

When I returned home I filled in a complaint form at the kiosk at Liverpool airport and handed in the receipt for the taxi fare. After months of complaints by email and telephone, Terravision eventually agreed to refund me my money in July 2008 after I told them that I would contact Manchester Evening News. However, we are now a further 8 months on, and after numerous more complaints including phoning their head office in Rome - I still haven't had my money refunded. Two weeks ago, I told them that I'd be contacting M.E.N. again, if I didn't get a refund within the next 7 days - and guess what...

Terriblevision, sorry Terravision - all I can say is what appalling customer service.

Summary: Complaint outstanding for 15 months and counting!