After having arrived at Stansted airport on 13 October 2011, I enquired at the Terravision sales desk if there was still place on the next coach (leaving 10 minutes later) to London Liverpool Street. This was confirmed, and I bought a ticket. Upon arriving at the coach stand, I encountered a long queue, I did not get onto the next coach, but only half an hour later. When I expressed my frustration to Terravision representative, he started arguing with me, claiming that it was unrealistic to expect to get onto the first coach, as there were many people waiting in front of me, and he refused to accept my viewpoint that I was expecting to get onto the coach for which I had been told to have bought a ticket. Only after I told him that he was acting stubbornly customer-unfriendly, and that he should have been apologising on behalf of the company for the mismanagement, he stopped arguing. So, the lesson learned is - never travel with Terravision again - use National Express!