Newest Review: ... and have to actually collect your tickets upon arrival anyway. Booking directly on the Terravision website you simply print your ticket a... more
DO NOT USE TERRAVISION!
Author Name: JFKP
Disadvantages: Untrustworthy, unreliable, incompetent
DO NOT USE THIS COMPANY!
My partner and I used Terravision from Rome Termini Station to the airport in early August 2012. After being rudely told we were not allowed to place our small carry on luggage on board (or even small items) we reluctantly stored our luggage into the cargo hold underneath the bus and watched as others placed their bags on top of our 2 bags to make sure no one crushed our luggage. We then entered the bus and waited for another 10 mins as others placed their luggage underneath and boarded. At all times the cargo area was in clear view of Terravision staff.
Upon arrival when going to get our bags we found our luggage had been stolen. We immediately ran and caught up with any passengers to see if they had mistakenly taken our bag, but that wasn't the case and in any event if that had happened there would of been one spare suitcase under the bus, which there wasn't.
When we got to the Terravision stall at Rome airport we were met with feigned ignorance and sarcastic comments from both the driver and the sales woman. The only small bit of information they were willing to give out was that it was probably at Termini station that it was stolen. I think the whole charade between the driver and sales woman sounded like a well practiced little act.
Luckily we had arrived at the airport early and were able to fill out a police report (which was a whole new problem in itself).
Now we are trying to make an insurance claim with our insurance company, which requires a claim being made with Terravision and despite 8 emails, 2 forms on their website being filled out and several unanswered calls to them we have had no contact back from Terravison since the incident happened nearly 3 weeks ago, save them closing an online enquiry on their website.
We have contacted our embassy and are now in contact with lawyers to see what our next step should be, as there was close to $5000 worth of items stolen.
DO NOT USE THIS COMPANY IN ANY CIRCUMSTANCE! In my opinion they are either unbelievably incompetent or they are complicit in the theft of their customers belongings. Either way, they should be avoided at all costs.
You only have to google "Terravison stolen luggage" to see other instances much like this one.
Summary: Do Not Use Terravision. Ever.
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