Underground

I would like to express a certain curiosity as to why London Underground are quick to charge fines but when customer compensation is on order they seemingly vanish into the metal work. Let me explain. Having recently received two fines for not having the correct ticket for my journey (the first occasion occurred because the ticket office was closed and the machine did not accept my £10 note, the second occurred because I missed ONE stop and stepped out a zone too far), I decided to take action and assert my customer rights. I heard that if a train is more than a certain amount of time late (I am still looking into the details of this so don’t accept it as gospel), you are entitled to claim the entire cost of the fare back. You do this by obtaining a claim form from the ticket office. Yet this process is such a hassle, forms to obtain and fill in and then post it and wait days for a response (if any), it puts people off. Yet I am attempting this task because there is hardly a day that does not go by without problems on the public transport service. So, people, listen to my exhortations and claim back the money owed to you by an appalling service then perhaps justice will done and, God forbid, they may actually try to improve the transport service.