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UNO Bus Company
Author Name: NTG
UNO Bus Company
Advantages: Plenty of routes
Disadvantages: Extremely variable punctuality, variable customer service
Uno's service is variable at best. When it is not term time buses run less frequently but usually no later than 10 minutes. When it is term time however, expect buses to run up to 45 minutes late.
In the morning when buses come straight from the depot to your stop I'd advice getting there early as the driver like to leave up to 5 minutes early. If you complain to them they will probably become slightly abusive and state you should have arrived on time. Complaining via email to Uno about such behaviour results in a obligatory apology.
Uno bus drivers are occasionally pleasant but sometimes hurl abuse at other drivers and express complete disdain at being offered anything larger than a £5 note, as if they were somehow doing you a favour by honoring it with what little change they have. Apparently the idea of keeping a float was entirely bypassed. When you are short changed you are given a change voucher for future use on the Uno bus network, which drivers will reluctantly exchange for the change the next time you get on the bus.
What is really sad is the fact that this is the only service providing linkage around an otherwise disjointed Hertfordshire. With any luck the upcoming Abbey Flyer tram will blossom in a truly useful network that spans Herts beyond St Albans so reliance on the unreliable bus network will be a thing of the past.
If it was not for the staff discount I receive for working at the University of Herts I would gladly take the train and walk.
Summary: Take the train...
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