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UNO Bus Company
Author Name: Ashley
UNO Bus Company
just had a really poor service from uno today. i ask for 2 singles from harpenden to luton. £4.40, not too bad. i give the driver a £10 and he tells me he has no change. i may have accepted this if i had given a £20. The problem is that this stop was more than half way through the route (636) and there were about 20 people on board, so he is basically telling me not one had cash, all had cards etc, which i find hard to believe. I get some ridiculous voucher for £5.60, which is very annoying, as i dont use the bus often. Ok, so i actually find a £1 on the seat next to me, so im thinking 'brilliant, i now have over £4.40 in change, and its exact. When i go to get off the bus i ask to exchange the change and the ticket voucher back, and he tells me he cant do refunds. how hard is it to rip up a piece of paper?! obviously too much effort. This leads to the underlying problem of why don't the drivers have a reserve few pounds in change. this is a joke and i will certainly be using arriva 321 bus from now on, even though they are more expensive.
Summary: UNO are a poor company.
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