I have recently elected to purchase advance e-tickets for my wife and I to travel to an important family occasion during the winter. The advanced tickets about 7 weeks ahead are good value for money.

The website is reasonably easy to use, but be warned if you elect to request that both have a "window" seat as a preference (assuming it would choose facing seats) then there is a good chance you will be seated a few rows apart!! There is no "Is this acceptable?" question to allow you to repeat the step without the "window" seat preference checked - (Room for improvement number 1).

Even better would be to provide a plan of the train allowing the user to select the carriage and then a plan of the carriage to select empty seats.

Once you have searched for the "Remove" button from the "checkout" screen and deleted this attempt. and started from scratch, entering the second passenger name correctly when prompted. you are told to wait two hours for your ticket. Once you open this up you notice that the "Passenger Name" on the first ticket (1/2) is your name and then you notice that the "Passenger Name" on the second ticket is ... also your name.

Not a problem except BOTH tickets have the statement "This ticket is for the named passenger only and is not transferable or for resale."
After several attempts to get the customer support staff to correct the name on the second ticket to be the second passenger name entered on the web site you may as well give up and hope that the ticket collecter does allow someone other than the named passenger to travel with the ticket - I have not got to that point but ...