Newest Review: ... less). However when I checked on the airport website the flights he quoted don't even exist, only the original ones. This should have be... more
DO NOT TRAVEL WITH A1 TRAVEL
Member Name: ADBRAM
Disadvantages: Lose your money and don't get to on holiday
DO NOT TRAVEL WITH A1 TRAVEL, my family booked a holiday to Turkey with A1 on 23rd December 2009 a total of 12 people on 4 bookings. A1 offered easyjet flights and accommodation in the hotel we required for a holiday in June 2010. We looked at booking the flights directly with easyjet and the accommodation separately with A1. In the end we decided to keep it all with A1 as they offered the Easy Jet flights £10 per person cheaper than booking directlt with Easy Jet.
The whole holiday was paid for on the night in full. We also spoke to A1 to confirm that 12 places would be available as although we were travelling as one party we were booking separately. No problems encountered while booking.!!
Beginning of January another two family members decided that they wanted to come, they booked the flights directly with easy jet and the accommodation through another operator.
15th January A1 contact just one of the lead passengers from the four bookings to tell us that EasyJet had taken the flights from them because they had not sold enough (sold 25 out of the 50 allocated to them) despite the fact they still had 5 months to sell them. A1 advised us they could refund the cost of the flights but not the accommodation as they are treat as different transactions. Alternatively they could source different flights. We asked them to look for flights (accommodation is useless if you can't get there) They said they had flights from a different airport available (original airport Stansted, new Airport Birmingham, not a problem as we live in Lincoln, there was the small issue of the two late comers who booked separately still travelling from Stansted, but we could live with that). the only other issue was the flights would now cost us an addition £80 per person, OK we would have to live with it, we have little other choice.
16th January, A1 contact us again "sorry there are only2 seats available at Birmingham" !!! " we can send you from Gatwick, but!!! it will be an extra £180 per person!!!!!!!!!!!" This holiday is now going to cost us a considerable amount more than booking with direct holidays who incidently would provide transfers and and inflight meal.
By now it would be more beneficial to cancel the holiday lose the cost of the accommodation and rebook with Direct holidays. Thats what we did. We have however pursued all avenues of trying to get our money back including contacting ABTA. after much negotiating A1 agreed to reimburse the full cost of the holiday minus £50 per booking. I have just checked my account and have received a full refund minus £69!!!...
Lesson learned. if you going on a budget holiday and an agent offers no frills flights as part of a package don't take them - book separately. my booking alone is over £400 more + the £69 than if i'd booked directly with EasyJet.
Somebody somewhere is making money, be it EasyJet or A1.
BEWARE DO NOT TRAVEL WITH A1 - ABTA covered counts for nothing if you book no frills flights with an ABTA covered Agent.... You have been warned
Summary: Very poor customer service, backed up with very little communication
More reviews in the field of Travel Agent
- Worst holiday we ever had
- See the Middle East with Longwood
- Higher Flight Costs for Virgin Cruise Holidays
- Would use them again
- Great staff, and reasonably priced holidays
- RAINBOW HOTEL TORQUAY
- Three days away to Tynemouth August 2013
- Our first experience of Olympic Holidays was very positive
- Thomson's total lack of customer support
- Thomsons is just not the company it was....