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After speaking to a very pleasant girl we realised that some of the detail in the agreement was not what we had discussed, we had booked everything through the travel agent, including parking, executive lounges, insurance etc, so this was a big concern. When we went back to the travel agent to discuss this we were greeted with a very rude and abbusive manager (this was the Lincoln branch).
After this we just stayed away because we didnt want them to ruin our honeymoon for which we had booked.
On the day of our holiday which was also our honeymoon we followed the instructions to the carpark they had booked for us to find there was no carpark. Thinking we must have somehow missed it we drove around and asked people for a good hour. Eventually a man working at the nearby tescos was able to tell us that the carpark had closed 2 weeks earlier. On hearing this we tried to contact the numbers given on the paperwork but due to the early hour most numbers were not answered, this included carpark and travel agent contacts and included numbers from the internet. On the ticket pocket there was a telephone number stated for problems. I rang this to get told it was nothing to do with her.
By this point the flight time was getting closer and closer so all we could do was drive to the airport in the hope to park the car. We managed to park the car at an additional cost of £118 and then went into the airport. We asked about our executive lounge but everyone just passed us on to someone else, we didnt know if we needed tickets or anything and no one was prepared to share this information. We followed the signs to find our executive lounge only to discover there were a number of them. We had no idea which we were in as we had never been informed. We went in the first one to discover we were not in that one. By this point I was so stressed I just broke down and there was only 15minutes until the flight time anyway.
We missed out on our executive lounge we had paid for, had to pay for parking twice which meant we had less money for our honeymoon and caused us stress throughout.
On returning to England we informed them of the issues who just tried to blame other people.
I have been using Going Places for my last 4 holidays and i have always been really impressed with them. We used to spend ages looking at differnt brochures trying to decide where to go and how much it would cost but not any more. What we do now is decide what destination we want to travel to and head to Going Places. They take down all the information like budget, type of holiday, time of year, star rate of hotel, full board/ all inclusive etc and then thats when they get to work and earn their money.
We went to Portugal this year in April, when we booked it all the prices were just a bit more than we wanted to pay and we are always very specific about the type of hotel and the location of the accomodation. The girl took her time and with great patience eventually found a deal for an all inclusive deal at a 4 star hotel, all inclusive for about £1800 for my wife and two children. Brilliant and we had a great holiday.
They staff are always very helpfull and seem to have great knowledge about their business. I would find it very hard to go past them now and becasue they are ABTA approved i feel my money is safe. The other thing i have found really nice about them is they will come and go with payments. A couple of times i have been going to go past the date to pay the ballance of the holiday and they have been really helpfull and let me pay a bit late.
We have booked a couple of holidays at the Going Places branch in Blackburn and have always found the service to be fantastic. The staff (especially Louise) are friendly and can't do enough for you. They listen to your needs and give you good advice, or if they can't, they find someone who can. Last time we went in we ended up booking two weeks in Goa, on the recommendations of the girl working there (she was so enthusiastic, we couldn't resist!). As it happened we ended up having to change the holiday and they managed to get us a better deal in Cuba, and we didn't have to pay any administration fees, which is fantastic.
The shop itself is really well laid out and has a great selection of brochures. There are always plenty of good offers in the windows.
The travel exchange in the shop is good as well - they offer good rates at 0% commission and thery can always get whatever currency you need quite easily if they don't have it in stock.
we booked a late deal with going places to benidorm staying in the prince park hotel the rooms and food was very good but the patio doors onthe balconyare not myself and my son went on to the balcony which was far to high for me i said to my son close the doors in case any flies get in but as he shut them there was no way of getting back in you could not open from outside i was getting very upset because i was terrifed of the height and we was shouting to people on the bottom to get help know one could hear us we were on the balcony for about 1 hour until someone heard us screaming and shouting the manager or someone came and opened the patio doors and walk back out without saying a word i wanted to tell the rep who was called lauren when she was coming for our meeting which she did'nt even bother to turn up for you was just left to get on with it what if i had a baby with me and she was screaming and icould not get to the baby something should be done to the doors or a alarm to get peoples attention
I have only used Going Places once and will not use them again - their level of customer service is negligent and borders on deception. 5 months ago the Going Places Wigan branch window advertised $100 on board credit per adult for a Caribbean cruise Oct 07 - My friend and I were drawn the advertisement and spent 3 hours (with two young children in tow) booking her family and my family on this holiday. We were both assured that the $100 per adult on board credit from Going Places would be honoured as well as the $100 on board credit per person that we had been allocated by Princess Cruise Line from our previous Caribbean cruise in Feb 06. The salesgirl confirmed and authorised the two credits (totaling $200 per adult) for both families with the manager in the office on the day - we were told the confirmation would be posted forthwith. 5 months down the line we still haven't had confirmation. Despite numerous telephone calls (must have spent at least £60 on calls) the salesgirl is either on day off, sick or busy with another customer or just doesn't return the call. When we do get through to the salesgirl she is constantly whining that she has done her job BUT (there is always a but)....there are problems with the post - the manageress has moved on - the new manageress has been told but she is busy managing some thirty other plus shops - there are no managers available - won't give a fowarding address to write in to complain - it's Princess Cruises fault - the shop is closing and the staff are left to cope on their own etc....etc.....
The enthusiasm for this holiday has gone - we are fed up of being lied to and fobbed off we asked for our deposit back....guess what.....we are told that we cannot have it - even though Going Places have broken the contract. 5 months down the line - we are still no where near to sorting it out - the only option we have is to spend more money taking the matter to the small claims court and to bring matters like this to the attention of the public who pay good hard earned money for a service promised but not always delivered. Armed with information like this would you trust Going Places with your money.
We booked our family holiday 1 year in advance and were very happy with the service at that time, however 4 months before our holiday we went in to pay off our balance and book car hire. When checking over the holiday details it became apparent that our accomodation type had being wrongly booked and instead of two twin bedrooms and a sofa bed we had being booked one double bedroom, one single room with bunk-beds and a sofa bed. The problem being that we were taking my parents, our daughter & my husband & I are not built for bunk-beds. When we questioned this we were told by one member of staff that we could only have this room on the chosen dates and that this would have being explained to us, however a different member of staff (a manager) told us that they they were not aware of the differences and that we could change the holiday dates at our expense of £900.00 as the holiday date would coincide with peak season. I had numerous conversations with going places head office but because it did not say on our booking form that we had booked a certain type of room then unfortunatly without us paying the difference there was nothing that they could do. I have previously used this company for all of my holidays as well as my honeymoon but unfortunaly even though they could see from my records that i was a loyal customer they still were not willing to help. We continued with the holiday and with the car hire. When we reached resort the car hire information that we had received was also incorrect and after many calls back to going places in the UK we cancelled our car hire whilst on holiday, however this time we had everything in writing and received a refund when we returned back home. I found during this experience with going places that the staff will tell you anything to make a sale & in future get every little thing in writing.
Our rep in resort also confirmed that she had being receiving customers all season expecting different room types. Including elderly customers that had being put in Bunk rooms.
I have never felt compelled to write about a travel agency until today. I was very lucky to find Going Places to book my holiday but I learnt the hard way, I had spent two hours trundling from one to the next and found the other agencies to be useless. I wasnt an easy customer, I wanted to go to an exact park in France, I had two weeks to play with but the departure had to be a Sunday crossing. I knew of three companies who used the park but not the name of the other two. I had drawn a blank and had in fact resigned to another week in Cornwall when I noticed Going Places offered free refreshments when requesting a quote...enough to grab my attention. Well a nice cup of tea and my woes about not going away when the aassistant found all the available sites I asked for, was able to offer a really good deal and even got it cheaper than all the others, plus a free upgrade to a posher chalet all for taking out their insurance which again on a special offer will last me all year!!! The lass wrote everything down for me so I was able to answer all of hubbies questions, she even printed out site map reference online sites and details of the area around the camp site. They even booked the euros so all I have to do is pay for them and collect them with my tickets which will be in a FREE leather holiday holder!!! They offer deals all the time and I even get a voucher for 25.00 off my next booking, which cant be bad. The people in the shop were all friendly and even helped occupy my 2.5 yr old whilst I was being seen to, quite a feat in itself, but they had crayons, and a treasure chest of toys which were good quality and new, not staff rejects from home. They even went out and bought my daughter an ice cream as she heard the van and it was a very hot day. So did I win the lottery and book a world cruise for all this service, NOPE just 700.00 holiday in a cravan in France for 7 people, I felt like r
oyality and never has booking a holiday been such a stressfree experieince. So I have learnt my lesson and will always return to Going Places, I only hope you dont have to suffer like I do and will make them first on your list.
I don't know if anyone else has experienced this problem but if you try to book or even view prices of holidays online, you can't. Many a time i have tried to view prices of holidays whilst online but all you can view is the homepage. it has a little contents page and one of the links even says, holidays, but when you click on this link they say to view brochures or prices in the shop. This really annoys me because why don't they just post some of the prices online like most over travel agent companies. I also never really find the staff in my local going places very helpful. I was planning a trip to mexico and when i went in I picked up all the relevant brochures which contained holidays to mexico. the man in the shop had a go at me for taking so many brochures, i was furious, is that not wht the brochures are there for, to take them and look through. They weren't even from the same company so obviously each brochure would have different offers in them. He then asked me to put back the ones i think i would not need, i told him straight there that the brochures were free for all customers to take at their leisure and browse through, he then gave in and let me take them. I haven't gone back since. The year before this i booked a holiday at going places. They told me a price of what the holiday was going to cost, they said it included everything, flights, hotels, car hire, insurence etc. I was very happy with the price so i asked them to book it, when i did this all of a sudden there was an extra £100 per adult to pay due to taxes, i asked them why had they not told me this in the price which they stated contained everything and they said they must of missed it. Anyway I booked it because an extra £100 per adult wasn't really that much when i thought of how cheap the holiday was in the first place. I went out to America and when we got there i went to collect the car, only to find that going places never hired a ca
r for me. I was furious because they told me they had, so i had to spend some of my holiday spending money on the hire of the car. When i got back to england i phoned up the manager of easyjet and he gave me a £300 discount of my next holiday booked through going places as long as i could prove that i had to pay extra for the car rental, so i produced a reciept. I never used the £300 voucher as the next time i went was to collect the mexico brochures and he was so rude to me that i don't know if i want to go back. But then again that £300 would pay for one person out to Spain or somewhere so i think i will use it, maybe just at a different branch.
Hi, I hope this will be helpful for anybody booking a late (cheap) holiday. I had some time off work and decided to book a last minute holiday for myself and my girlfriend. After several trips to Travel Agents, Going Places offered a week in Tenerife for £129 based on two people sharing an appartment. Great! They then said that if four people shared the appartment the price would go down to £89 each. The deal was to good to be true, so we left Going Places to ask my brother and his girlfriend if they would like to come on a cheap holiday. They agreed and got the time off work. Two hours later we went back to Going Places to book our holiday, to which we found the prices had changed dramatically and the same holiday would now cost us £189 based on four people sharing. Going Places had told us prices change daily, we were not expecting them to change by that much in two hours. My advice is not to waste any time if you find a cheap deal as the prices can fluctuate at any time.
When booking my holidays i always go with going places. They always have staff that are friendly and courtious, that like to find the best deal for you. For example, last year i booked a girlie holiday to Spain, when it came to paying off the remainder of the holiday, we were all a bit short of cash (you know, buying bikinis and all that!), Going Places could have told us where to go and kept our money we had already paid but instead gave us another 2 weeks to sort out our financial situation, which meant we had a great holiday, at a fantastic price too. Another time last November, my uncle died and i needed to fly to Scotland. I explained i was a bit skint (too much drinking at weekends!) and they hunted on their database for ages just to find me a bargain. In the end, they found me a ticket that cost £2 (yes, £2!) but with tax and stuff on top of that, it came to £24, still a great bargain! Give Going Places a chance, they are very good.
Recently booked a holiday through Going Places. We started to be abit wary on the day we went to pay for our holiday to the Caribbean. I spoke to someone on the phone that morning, and they had told me one set price that we would be paying when we walked in later that day to pay. So we trotted in there later on thinking we had got a really good deal only to find out by another customer sales rep that the price had now gone up by about £300. We demanded to know why we were only told that morning one price and were then being quoted another. We were told that the prices vary all the time !! Great real helpful, didnt think they actually meant within a couple of hours or they just saw us coming !! We specified the resort we wanted to stay at and thinking that was what we were getting he printed us off a copy of our itinery and I noticed in accomodation it had 'allocation on arrival' WHAT !! After much fury about that and no deal at all we decided to pay a fair amount of money for somewhere we didnt even know where we were going to end up.YIKES The customer rep then told us, as my partner was asking if we had to pay for alcoholic drinks on the plane (Airtours) no we would not have to pay as they were free.......um I dont think so to our shock we didnt even get a free packet of peanuts. This wouldnt have been so bad if we had been told this, so we could have only been wishing for drinks to be free but seeings as though we had to pay for the peanuts too our luck had run short !! Anyway for every rainy day there must be a day of sunshine, this came when we were anxiosly awaiting to see where we were going to end up on the 'allocation on arrival' and we were allocated the best resort of all, Wnydham Rose Hall. I guess we will learn next time to be alot more specific even though we thought we were pretty on to it ????
I have waited to post this opinion until I had actually booked the holiday, which I did this morning. I wasn’t going to post it first and let you lot beat me to the Travel Agents! Ha! There aint no flies on carolinesite ;-) Firstly, after writing my opinion about a cruise I had in 1995, I felt I wanted another holiday like that. I picked up a few brochures from the Going Places shop, and sat down with a cup of coffee. I was horrified at how much the prices had gone up in 6 years. They were asking about £1,000 per person for a weeks cruise and a week on land, compared to £650 in 1995. I know prices go up, but a 40% increase in 6 years is disgusting. I gave that idea up. Next, I looked through the Airtours Summer 2001 brochure. I was mainly looking for All Inclusive holidays, as they are good value for money. I wanted a relaxing holiday in the sun. Last year we had a holiday in Florida, and although there was plenty of sun, I wouldn’t say that it had been relaxing. Not with all the traipsing around the theme parks. There were quite a few that interested me, mainly in Majorca, but then something else caught my eye. It was a self catering villa in Spain. Wow, I thought. It looked beautiful, and we would have our own pool too. The price per person (I’ll get to that later) was slightly lower than an All Inclusive, but remember, we would have to buy our own food and drink. It is a detached villa, with it’s own pool, sunbathing terrace, and a barbecue. They are available in 2, 3 or 4 bedrooms, and each has it’s own kitchenette with cooking rings, fridge, oven and grill, a bathroom and a lounge. A maid comes once a week, and a free grocery pack is left for us on arrival. They are located in Costa Blanca, near Benidorm and Alicante, in either one of these resorts: Calpe, Benissa or Moraira (SE Spain). These resorts have a feel of ‘real’ Spain, with sandy beaches and small cov
es, a bustling harbour, weekly market and a large choice of restaurants. In Alicante, there is a large theme park called ‘Terra Mitca’, which I guess is their version of Alton Towers, by looking at the pictures. Our party will consist of myself, my boyfriend, my 18 year old son, his 17 year old girlfriend, and my 9 year old son. After showing everyone the brochure, they all agreed it looked great. Everybody was happy for me to book it. I rang our local Going Places agency to check for availability, and spoke to Jenny, a nice friendly, and very helpful young lady. She pointed out that because there were 5 of us, we could not have the villa for 4. We had to take the villa for 6. This meant we had to pay an under occupancy fee. We were going for 14 nights, so it worked out to about £600! I nearly died, and thought the holiday had died as well until she pointed out that because we were booking through that particular brochure, we were entitled to a 20% discount on the whole holiday. This worked out to about £600. Which meant the discount cancelled out the under occupancy fee. The holiday was on again. Now, this particular holiday allows a child to go free, and the great part is that the child can be up to age 19! A second child then travels for £139. Are you seeing where I’m headed? That’s right, if I let my 18 year old son take the free child place, he would then pay the £139 fee for my 9 year old, which has saved him a pretty pound. Adult prices are £679 each for the 2 weeks, including flights. There is also a £35 flight supplement which we cannot get out of because we are travelling at a weekend. Now that’s not all. Included in the price is car hire and insurance. One car and insurance is given to a 2 bedroom villa and 2 cars are given to 3 and 4 bedroom villa’s. This means that we will get 2 hire cars. The car is an Opel Corsa, 1.0. I guess we would need both cars to
get us and our luggage to our villa, but after that one car would remain redundant. Going Places have done us a good deal on the insurance too. £82.94 for our whole party. We are going on September 22nd, flying from Luton at 2.30 PM, arriving at Alicante Airport at 6 PM. We will depart on 6th October, leaving Alicante at 7 PM, arriving at Luton at 8.35 PM (times include BST). This time of year in Spain is still very hot, with average temperatures still in the 80’s. So that’s where I’m going this year. I’ll tell you all about it when I get back. I know that if we wait until the last minute we may get a cheaper deal, but I do like to have peace of mind, knowing my holiday is booked.
Until recently I would never have thought to book my holiday with Going Places, I have booked with other agents in the past but I have never felt a real overwhelming sence of customer service or encouragement to book. At Going Places the staff knowladgeable and well presented and they also make you feel specail. They realise that your holiday is important and they try and find the perfect holiday to suit your needs. With upto the minute technology they brought up holiday information videos by the touch of a button, they even had a toy box to entertain the children. All in all I would say that the logo on the name badges of The Holiday Matchmaker are spot on I would not hesitate to go back there in the future a big thumbs up!!!
I have used Going places for booking my holidays many times and have had no complaints at all at the service that I have been given. The customer service is second to none, the girls in the shops ( I have never been served by a man in Going Places), are very helpful and knowledgeable about the different resorts, a lot of them appear to have personal knowledge having visited a wide variety of countries themselves. I have booked several late deal holidays through them and have been pleasantly surprised by the value and service you receive even though they cant be making a huge amount of commission out of you! Not pushy either, you never feel that you are being sold a particular holiday which makes me and I am sure others more inclined to book through them
My parents are taking me and my family and my sister and her boyfriend on holiday next year so with there being a few of us they wanted a good deal. The staff at going places have been really dedicated to finding a holiday for us and each week has phoned my parents with any latest offers etc that they have. The girls were so helpful and very polite. hey find us a really good holiday to Rhodes.We have used them befor and never had one problem with them. The service at the time of booking is second to none and even the after sales service is great.For instancs today I telephoned the office to pre-book our seats,there is 8seats needed in total and with baby who has epilepsy we thought it would be best if we all sat together just in case.The seats were supposed to cost £10 each but they had reduced that to just£5 per seat as it was for a specific reason and we get to choose where we sit in the plane. All round good service.