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Gold Crest Holidays

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11 Reviews

Travel in comfortable style in our executive coaches equipped with all the required facilities to make your travel holiday more enjoyable.

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    11 Reviews
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      19.12.2013 00:16

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      Travelled twice with gold crest coaching holidays. Superb friendly helpfull drivers clean friendly accommodation in Holland Germany and Luxembourg. Long journeys but its to be expected. .Little hiccup in coach changes but sorted good communication. Definitely travel again with them especially drivers stuart. Cyril mike and chris thank you

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      12.11.2013 20:02

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      Rubbish . Not even a star

      Gold crest holidays. WHAT A JOKE !!!!! Please if your thinking of travelling with them don't waste your money or your life. I went to Belgium with them for a weekend. Passengers were allowed to drink alcohol in board . Vomit poured down the coach. Due to this we arrived 5 hours early on the way back. Gold crest's feedback was it was ok to sit and wait 5 hours at Victoria bus station, as they had booked us on a late coach home. We we're suppose to sit and watch earlier buses go. We payed extra to adjust our tickets. Would gold crest refund us or apologise of course not. Customer service to them is zero. Appalling trip. I wish I had read the other awful reviews before . I would not have ruined my weekend. Oh and the guy who was drunk he was finally escorted off the coach with trousers around his ankles. He was left on the pavement in London. He lived in Wales. No duty of care at all. I have made an official complaint to the tour operating body. If you want to complain to them don't bother contacting cath in customer services ( sorry that is a joke). Hopefully people will start reading these reviews they don't deserve to be in business

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      12.04.2013 23:49

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      myself and my best friend took my lil boy (3) for his first trip to disney. from the moment we were picked up the whole experience was amazing. fantastic drivers. great in journey entertainment the lot. were given info as and when needed. luggage allowance great.Disney was amazing as well and rebooking for next year...only downside was the coach driver put films on for the return journey and it was through the night and would rather they hadnt... but other than that amazing

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      07.12.2012 22:17

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      Goldcrest....don't do it, it's not worth the hassle

      We spent a long weekend in Folkestone and the Christmas markets. The content of the tour was good, the hotel Grand Burstin Folkestone looked a little tired and worn but overall you get what you pay for. The big downside to this trip was the driver and the journey. We stood around in the early hours of a freezing morning waiting for the coach, after two phone calls the coach turned up thirty minutes late, very poor considering we were the first pick up. After many wrong turns and reversing of the coach we picked up some people two hours late. During the weekend we had to close our eyes many times, jamming on brakes far to late, not giving way to vehicles on the right at roundabouts narrowly missing several vehicles. The driver explained to us that he was driving cautious due to the coach being wider than he was used to. We did not need to know this, our confidence in this driver had gone. During the trip to Lille it was obvious that research on parking areas had not been sought. The driver was never on time even from the hotel he was late picking up. If all this was not enough the journey home took 13hrs from Canterbury to Burnley, what a nightmare. There were far to many drop off points that were many miles out of the way each other, hence the driver ran out of legal driving hours. A new driver had to be brought over to continue the journey, resulting in a wait of 25mins at a desolate bus station in the early hours of the morning. Altogether an experience that we will never be repeating...Goldcrest stay clear unless you have nerves of steel and lots of patience.

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      24.05.2012 12:02

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      NEVER AGAIN

      We travelled to Paris with Gold Crest in April and first we were given the wrong pick up point, then the coach we travelled into to the main coach was freezing cold with only one stop (this on a 186 mile journey). Boarded the main coach to be greeted by two of the most incompetent employees Gold Crest must employ! Driver appeared drunk and slurred his speech so much we could not understand a word. No tea or coffee on board, no entertainment on board and the driver's g/f who was meant to be attending to passengers gave anyone a flea in their ear if they dared to complain about the heat or lack of drinks!!

      No customer service whatsoever throughout, tour 'guide' which GC say is not a guide!!) knew NOTHING about Paris at all and after starting a sentence failed to finish and hung up her mike! many many times....she even referred to one of the main landmarks as 'like we have in the UK' showing an absolute ignorance of the city.

      Kyriad hotel was lovely although very far away from centre of Paris. Due to change of itinerary we were taken to paris for the day and our tour papers said we would be there till early evening - we were actually dropped off at 10am and picked up at 9pm!! Who on earth spends that amount of time walking around Paris?? I had developed a problem with my hip earlier that week and the walking absolutely killed me being combined with the cold and rain. All the driver could say was I should have taken the train back to the hotel....customer service NIL again. We missed dinner due to returning back to the hotel so late and no one was happy at all.

      Following day I gave up my ticket to some lovely ladies for Versailles as I felt quite ill after walking around for such a long time the previous day and again the coach dropped them off in Paris until 10pm at night, dinner missed again. Same thing next day with everyone complaining now. We chose to do our own thing and I'm pleased we did - other passengers said they wished they had too. Utter complete waste of time according to the passengers we spoke to as driver got lost in Paris, then arrived too late for the passengers to see the sights promised.

      I have written to GC and as I thought they would, they deny any lack of customer service. I have been on other coach holidays and never experienced such a dreadful lack of customer service and care. Don't go near them with a barge pole

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      20.10.2010 18:08

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      DISGUSTED

      Booked with Go Travel a mini cruise to Brugge. Consequently this trip was taken over by GOLD CREST and what a nightmare it proved to be. On our ticket it clearly states in large print to meet at Rotterdam Terminal which we did only to be told we were sailing to Zeebrugge and our tickets had been cancelled. We should have been there 2 hours sooner, did try to ring Gold Crest to check this out but could not get through. Their reply to this was that they were understaffed! Customer satisfaction is of importance to them, what a load of rubbish. Will never book with them again and to all those wanting a mini cruise from Hull book it yourselves with P & O and save money too. Paper work will be issued by P & O and correct information passed directly to you. £236 WE PAID AND GOT NOTHING ONLY A PETROL BILL FROM HUDDERSFIELD TO HULL

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      16.08.2010 00:09
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      Excellent holiday, will travel with Gold Crest again

      Spent last week on a Gold Crest coach trip to Paris and Disneyland. Went on the 5 day, 4 night holiday. Had a fantastic time.
      Had an early pick up on the Monday, swapped coaches at the Medway services, crossed the channel via ferry and arrived at the hotel (a kyriad) at approx 9pm.
      Spent Tuesday in Disneyland, arrived at approx 10am, left at approx 11pm.
      Spent Wednesday in both disney parks and the Disney Village, arrived at approx 10am, left at approx 10pm. (this was an optional extra visit to disney)
      Thursday was spent on the optional extra coach tour in Paris & the hour long boat cruise on the river seine, left the hotel at approx 9.30am, arriving back at approx 9.30pm.
      Friday we departed the hotel at approx 9.15am and had another full day of travelling back.
      Could not fault the coach, the coach drivers or the hotel.
      Would definitely travel with Gold Crest again!

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        16.07.2010 13:49

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        A 4 day trip to Ostende in March advertised on the net seemed absolutely what we were looking for, ferry, trips food, local drink inclusive of the price. Turned out to be a nightmare, picked up locally advised we had two furhter pick ups but ended up being 4 as other coaches had problems, arrived at Dover too late too get 14.30 ferry as planned, only to find the French ferry's were on strike. Arrived late, hotel old and dingy. Rooms very cold. After being there 2 days shower room ceiling collapsed into shower floor. Trip to brussels driver got lost ended up taking 2 hours longer than necessary. Think long and hard before booking, coaches are definitly not luxury, the whole experience was not pleasant.

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        23.11.2009 14:30
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        A company I've used before, will use again soon & would be happy to use in future.

        I have travelled with Gold Crest Holidays on three occasions. All of them have been to Paris & all of them have been for four days & three nights with a trip to Paris on day two, a trip to Disneyland on day three & travelling on days one & four. I have been for New Year, August Bank Holiday & Once In Early December. I also have a trip book with them for this new year in Paris.

        I travel from my hometown of Rotherham. You are picked up in the town centre out side a pub very close to the bus station usually around 6.00 a.m. You then tend to stop between two to four times more to pick up more people depending on your route with a final pick up at Medway Services. Day one is spent travelling. There are two stops in the UK at services. A channel crossing which can be by ferry or eurotunnel (I have been on both with this company). A stop at a service station in France en-route to Paris & you then arrive at the outskirts of Paris around 10.00 p.m. where you will be staying.

        On day two you are taken into Paris & have the choice of a free day where you are picked up & taken back to the Hotel again in the late evening or you can pay for Gold Crests optional tour. I've never done this so I can't say whether it's good or bad, but I recommend taking the day to yourself.

        On day three you have the choice of returning to Paris where you will be dropped off in the morning & make your way back to the Hotel or, you can go on an optional excusion to Disneyland Paris. This is down to which you prefer, but I've always gone for Disneyland.

        On day four you return home, with an hour stop for dinner in a city like Lille & a stop at a cash & carry in Calais for some Beer. You'll set off just after Breackfast & arrive home at night around 12.00

        Because I've been a few times I've payed different prices. Here they are:

        New Year 2005 £149 three nights B & B Per person plus £35 each for Disney & £10 Travel Insurance

        1st weekend in December 2005 £99.00 three nights B & B per person plus £35 for Disney & £10.00 Travel Insurance

        August Bank Holiday 2006 £149 plus £35 & £10

        New Year 2010 £189 per person plus £40 for Disney & £12 for insurance.

        On all three occasions I have been with the company I have had no significant problems. The coaches are reasonably comfy. They have tea & coffee facilities & also tend to show a film en route to Paris. The Breakfast is continental, but it is a buffet so you can have 10 croissants if you're really hungry. They also serve toast & cereal. The Hotels are always basic but are clean & comfy & usually tend to be chain hotels. Twice was in an Ibis & Once in a Kyriad. The Drivers have always been curteous & friendly.

        On the downside the journey is long, especially on the way back when you've set off a little later. Also, the day at Disney is good, but you tend to leave around 7.00 or 8.00 & usually tend to miss the fireworks.

        As you have read I'm travelling with the company again next month so I'm obviously happy with them. I would recommend them for an inexpensive trip to the continent or for people who don't like flying. Their prices are reasonable. Their service is good & I've always enjoyed my holidays with them.

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        04.09.2009 18:36
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        NOT WORTH THE AGRO

        We have just returned back from your Disney Fun Break which myself and my family went on over the August Bank Holiday weekend.
        The tour itinery had not changed and we all found it very enjoyable, the hotel accommodation and food were good, Disneyland and Paris were fantastic but the difference was the drivers of our coach.
        It all started about an hour after leaving our pick-up point from Piccadilly, Manchester. Two of the children in our party were asleep when the coach made a stop for toilet break. My sister didn't need to go to the toilet so she stayed on the coach with the children whilst the rest of us got off. During this time my sister heard the drivers complaining. The drivers (a man and woman) wanted to wake the children up because they felt that they couldn't leave the coach for their break and that my sister/children could steal other peoples belonging. My sister was very annoyed but didn't say anything.

        Then, the drivers locked the toilet on the coach and said that they didn't want anybody else going to it because it was getting too full and that they couldn't empty it and that it would start smelling. Needless to say we all went crossed legged (including children) until coach made a toilet stop. There was an exception to the rule when the drivers wanted to go though.
        Another point I should make it that when we reached our hotel we met our drivers from last year who said that what our current drivers were doing was wrong and they themselves always emptied the toilet regularly.

        The time given each time we stopped was not enough. We were given 10-15 minutes each time, to stretch our legs, find the toilet, find something to eat, queue and pay for it etc. It was like a rat race, and the looks off the drivers if you were a couple of minutes late were terrible. We were also not allowed to talk. The driver announced over the microphone "can you all pipe down and stop talking because its distracting the other driver". The noise on the coach was not exceptionally loud and you would have thought that the driver would have been use to that anyway. After the announcement nobody spoke.

        On our return from Disneyland to the Hotel the driver was complaining about other passengers on previous trips.
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        The final straw was on the trip home. We had nothing to eat apart from our breakfast at the hotel. The coach did stop occasionally but only 5-10 mins - just enough time for the toilet. Our last toilet/meal break was when we reached Dover (15 minutes again). The driver had been constantly telling us every time the coach stopped not to bring back any hot food and that it was company policy and also out of courtesy for other people on the coach. This time we RAN to the toilets which was right at the other end of the services then the children said they were hungry and didn't like any of the pre-packed sandwiches available in the shops. We decided to get them 6 pieces of chicken (2 each) with no chips because there wasn't time! We had to queue and pay and were maybe about 5 minutes late back to the coach, with myself and the rest of us still chewing the food, in fact, we almost choked because we were rushing that much. The driver was waiting for us with her arms folded and said "I hope you haven't got KFC" she then repeated yet again "your not allowed hot food on the coach". I then replied that we knew the rules and had no intention of taking hot food on the coach and that we had all eaten it. The driver then implied that we had the food hidden in our bags and that she could smell it! After this confrontation I was in floods of tears as the stress had all got too much for me.

        The driver also stated that you she would be issuing Customer Satisfaction Forms - needed to say she didn't.

        Thankfully we arrived back in Manchester at 1.30am.

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        14.02.2008 20:12
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        I always get excited when I am going on holiday and when I was going Amsterdam for New Year, I was more than excited I couldn't wait. I had always wanted to go to Amsterdam, I should have gone earlier in the year but something hapened and I ended up having to stay at home. The holiday was for three days and it was booked with a coach company called Gold Crest, who in my opinion have got to be by far the worst coach travel company that I have ever been with.

        We were picked up on 30th December by the feeder coach from Stoke Bus Station and taken to Medway to get onto our individual coaches to our destination as everyone on the feeder coach was either going to AMsterdam, France, or Belgium.

        The coach we were on was very good in general, it had a snack bar and bar should you require alcohlic and soft beverages which was a bonus. The drivers were very friendly and so was the hostess on the journey there and we thought we were going to be in for a good new years break, also it was their last trip themselves so they probably wanted to make the most of it.

        The crossing to France was okay, however much to our amazement we were advised that we were staying in the Hague and not actually in Amsterdam where we were under the impression was our destination, after all the break was called New Year in AMsterdam. The journey to the hotel was comfortable and we made regular stops throughout our journey. It made me laugh when we entered another country that my phone kept sending different texts to welcome me to another network. Went through 4 networks in one day.

        Upon arrival at the hotel, the drivers found out that Gold Crest had not actually paid for our accomodation, however the hotel kind enough let us stay. This made us start to think if Gold Crest hadn't paid up and drivers were leaving the company, what on earth was going on.

        The trip itself cost £180 each which included the journey, crossings, accommodation and new year entertainment which included a firework display at one of the local beaches.

        We all waited for the coach on new years eve and went to the beach to find absolutely nothing there, no one at all, a couple of bars with minimal people in them even if they were open. This couldn't be right, it was an organised firework display. It was throwing it down with rain and everyone jumped off and started to have a wander round, we found a bar that was open and had a few drinks and people then started to appear with their fireworks. This was not a fire work display it was free for all.. and their culture accepts people just letting fireworks off here there and everywhere, no safety regulations whatsoever and literally fireworks were zooming in between your legs.

        Everyone boarded back onto the coach and we actually spent new year on there, lucky they had a bar on board or no one would have seen the funny side. The hotel bar closed at 9pm, so the whole New Year experience proved a great disappointment.

        The coach drivers could not apologise enough for the experience that we had, the whole 3 days, something went wrong everyday, that gold crest had not managed to sort out. It was obvious that something was going on and the drivers made every effort to try and entertain a coach full of tourists who were all looking for an enjoyable New Year. The older generation didn't semm to bothered and enjoyed the attempts of the drivers to cheer them up, however us younger ones didn't really find it as entertaining as they did.

        We complained to Gold Crest but didn't even receive an acknowledgement to our complaint. Disgusting.!! What should have been a great New Year turned into a disaster and not what we expected.

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