the caravan was dirty (Haven Holidays in general)

Member Name: tigerdarwin

Product:	Haven Holidays in general
Date:	19/09/07 (319 review reads)
Rating:

Advantages: great location

Disadvantages: a rip off

We couldn't holiday overseas this year so we went to West Wales( New Quay) where I spent a few years at Uni. I will list the good things first, that is the beach and the dolphins.
The staff were friendly and the pool was good

The caravan was filthy. We had to clean it. They have one tiny vacuum cleaner with a girl who pulls it round cleaning hundreds of caravans. My home vacuum is better. The gas heater was probabaly unsafe with large black marks around outlets, we slept with our windows open.

When you think I spent nearly £ 700 on this, we could have driven tp the South of France and had a week in hotel. The saddle on my bike was nicked and there was little interest in helping bar a ' that sort of thing doesn't happen here'. When I contacted the police they said the place did have quite a crime rate. No warning of that then in their cheapo brochure.

You get a free fun house pass when you cough up. Great, its a con. Nothing is free. The golf was £2-50 per head. If you have two kids plus the adults that is a tenner, certainly not free. The pool table was a quid a game. There was no chalk, their excuse being people run off with it. A box of chalk won't break the shareholders backs.

They advertise their prize nights for children and they are really rubbishy prizes and, incredibly, they are tight, giving just a few away ( 3 prizes for 50 children). In the amusement arcade kids can win prizes with these tickets. They count every single ticket with big queues of kids for puny prizes. Its a disgrace, they take advantage. The total cost of prizes must be a fraction of their budget.
The company seem to be pitching downmarket and I would think very carefully before holidaying there. There are good activites in the pool but they are very expensive. They have a high turnover of senior staff, a sure sign of a declining company. Go on a Eurocamp holiday. This rubbish is simply not acceptable. They treat their staff badly ( though they are friendly and professional despite this) and they treat their customers like idiots.

Summary: go on a eurocamp /key camp holiday. Hire a cottage