iglu.com

Booked a villa through IGLU. Spent lots of time on the phone confirming exact requirements. IGLU person had no knowledge of the property I wanted to book. Paid weeks in advance, including extras requested. Received blank order form in the post to fill in with exactly the same details. Travel tickets arrived very late, home address incorrect. Returned from holiday to find demand for payment ? advised that this was due to IGLU not passing on payment to the villa operator. No apologies, casual, unconcerned. Certainly won't use again. ...