Kosmar ruins holiday for whole family (Kosmar)

Member Name: sue

Product:	Kosmar
Date:	01/10/07 (612 review reads)
Rating:

Advantages: none

Disadvantages: brochure economical with the truth

We chose a Kosmar hotel near the beach requesting in writing a high floor.We booked early but months later we were told Kosmar were no longer featuring that hotel and were booked into an alternative. No refund for the cheaper hotel was provided until asked for. The hotel was completely unsuitable - try carrying children up a 1 in 2 slope, I'm not joking. The rep had been at that resort so long she knew how to do the very least and get away with it. It took a week of our holiday to be moved from a dark lower basement apartment to one on ground level which was the best Kosmar could do. Kosmar have now vastly increased their prices for no apparent reason.

Summary: Do not book with Kosmar they rip you off