Newest Review: ... mind, the coach was lovely and comftable, we stopped twice at service stations, on route we stopped a few times at pick up points, we ... more
Christmas in the Black Forest
Newmarket Holidays Coach Tours
Author Name: coral fallon
Newmarket Holidays Coach Tours
Advantages: Hotel and staff. Drivers and pretty village.
Disadvantages: Tour Manager
Set off over 1 hour late and missed the Eurostar crossing. Coach drivers were absolutely brilliant but the courier was rude and arrogant. Two ladies were late back for the coach and he intimidated them in front of the whole coach, I felt this was unfair and embarrassing.
On route to Germany we was suppose to stop for evening meal. After 6 hours, non-stop on the coach, we stopped at a motorway cafe and was told we had half hour. Try and order and eat in this time, impossible. The prices were well over the top but we were hungry so had no choice. We eventually arrived at our hotel at 2.45 am. The courier told us that there was a lift and there was not. Some complained that they could not compete with the stairs, to which he replied "If you have not mentioned this to Newmarket then there is nothing I can do." He seemed inexperienced and his knowledge of the area was non-existent. It was all about him and what he wanted, he did not once ask what the guests felt. We did not book the last trip as we were disappointed on the other two trips, being left to find our own way around (he could not even tell us where the markets were). He also had a problem with timings, 3/4 hour was at least an hour and half.
The courier did not have any entertainment on the coach (although there was a tv/dvd. I feel he could have brought along some music/film. We had an interactive dvd quiz, which the drivers kindly put on and the coach party all joined in and enjoyed.
The hotel also put our music cd's into their player so that we had some entertainment. I know there was a disco, however the courier decided it was too loud and made him turn it down, hence it may have not even have been there. He then played monopoly with a few of the guests and shut the door on a few of us because we were smoking in a smoking area, this hindered access to the bar.
The drivers told us that we could perhaps stop at a hypermarket on the way back (this was just off the motorway). The courier said "no - off route". We had to organise a petition to make this happen as we did not want to pay the exorbitant prices at the motorway cafe's again.
Also on the way back whilst driving through France we had a complete history commentary from the driver (which was interesting). Therefore why do you need an inexperienced courier when the drivers could do much better.
By the way the hotel and area was very pretty and well worth a visit, just a shame it was marred by this.
Summary: There was nearly a revolt by the coach party
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