I booked a "trip of a lifetime" for myself and my husband to America on the Golden West tour for 3/6/12. This holiday has been booked since May 2011.
I received a letter this weekend to say that the holiday had been rearranged from Gatwick to Heathrow and the dates changed so departure was now Weds 30th May, not Sun 3rd June. If we could make this new date we were to contact Newmarket by Thurs 15th March (tomorrow)
Obviously this sent us into a panic and we frantically started trying to rearrange our a/l. I was working a long shift on Monday (0730-2000, I am a midwife) so couldnt call til Tues morning.
I called at 0940 and a rude operative said if I didnt want the new dates he would cancel! I stated that I did not want to cancel as I was rearranging a/l but would like a customer service advisor to call me back.......I waited all day yesterday with no call back and no reply to 3 emails.
I called again today to be told "sorry you cant go 30th May now either as we have sold all the flights, your only choice is 23rd May or a refund of your deposit!!!!


SO, after having had the holiday booked for over 9 months and calling before the cutoff date to accept the rearrangement, our holiday is now cancelled. We both caused a lot of upheavel at work and have now been left high and dry.

DO NOT USE NEWMARKET HOLIDAYS, THEY CANNOT BE TRUSTED