After entering the flight details (departure, destination, date, travellers etc.) and pushing enter an option for a $1142.79 flight comes up. After selecting this flight this wonderful message comes up:
" THERE HAS BEEN A CHANGE IN PRICE. The price of your flight has changed due to an unexpected update in the fare or tax calculation for your ticket. Your price has gone up by $168.29 REVISED TOTAL PRICE $1311.08."
I then redo the search from scratch to make sure this is the cheapest flight and still see the original $1142.79. Same thing happens again.
I called the Perth store and then headoffice with the same excuse - the price must have changed and the IT haven't updated it or our prices are connected directly to the flight provider's live prices so it goes up and down.
If it goes up and down then shouldn't the advertised price be revised since you're buying the ticket online immediately? I nearly bought the more expensive flight by just clicking the next continue button. The customer service assistance just shrugged this off as not their problem. They further said that this advertised price was not guaranteed ( even though I redid the search a few times and still got the same price for the same flight which is available to buy online) - misleading/false advertising. Be careful!
I have used STA a few times now and have been really pleased with the service I've received. I've booked both flights and a tour with them in the past and have received a good professional service every time. I always shop around a bit when booking flights and most of the time do find that STA have the best deals for long haul flights.
The last trip I used them for went really well, they sent me all of the documentation (tickets etc) I needed well in advance of my trip and were easy to contact whenever I had any questions. They also gave really great advice on visas and where to get them and how long it takes to process them and things like that which was great as I didn't then have to go off and find all that out for myself saving me time.
I've just booked round the world flights with them and the agents was really useful helping me out with deciding exactly where I wanted to go and giving me loads of great advice about the how much time I'd realistically want to be spending in places. Their expertise in round the world flights was what made me choose them and their knowledge of world travel is really extensive so I really trust their advice.
The only thing I can really fault with them is the price of their travel insurance. It is very comprehensive, and seems to cover you for everything but when I asked about an option to remove the winter sports cover (which I was never going to need) they said it wasn't possible, so I just picked up much cheaper insurance elsewhere.
Overall I'd recommend STA as they provide a great service and have loads of knowledge about every stage of your trip from preparations before you go to ideas of what to do when you're there. The only thing I'd recommend is shopping around a bit before you go to get an idea of prices of things so you know you are getting the best deal.
Initially, I had a good experience booking my Fulbright ticket to Tirana through STA. They understood Fly America requirements for US-sponsored aid programs and found me a flight that departed from Washington, D.C., as I had requested.
I realized when I was booking my flight that my travel plans might change. Makayla, the agent who booked my flight, informed me that changes to my ticket, if made prior to 30 days before the flight date, would be $50 plus the difference in fare. Sounds great, right? Flexibility for the student life style.
What Makayla did not mention is that the phrase "changes to your ticket" only applies to changes in date- not to changes in city of departure. Today, I tried to change the city of departure on my ticket from Washington, D.C. To Chicago. This was not permitted by United, the US carrier that STA had booked the ticket under; I was later told by customer service rep Ken and manager Megan that "It's actually not really allowed to do rerouting at all anymore."
In order to make the change that I had requested, my ticket would need to be refunded and then rebooked with a charge of $400. I asked if STA would consider waiving the $400 refunding fee, since I felt that I had been misled when I booked the ticket. Megan refused.
In conclusion, your STA ticket is not as flexible as your STA agent may make it seem. You ought to be cautious about the terms and conditions when booking through an agent, online or on the phone, if the flexibility of the ticket is what's holding the appeal for you.
This time last year me and my sister decided to book a trip to Australia for our Summer Holidays. I had saved up a bit of money and wanted to fit into as much of our trip as possible. We went into Sta travel at Birmingham University for an inititial chat to see what was available. We were both very busy and wanted the planning to be as hassle free as possible.
We told our agent, Andrew, exactly what we wanted. We wanted to fly to Adelaide, so we could stay with family for a week, then travel round, up the east coast, visiting all the hot spots. I also said I would like to fit in a little trip to Los angeles on the way back.
After what seemed like ages of searching, Andrew found us the best deal he possibly could. He shuffled dates around, and even added in an overnight stop in New Zealand. We spent 5 and a half weeks in Australie and 5 days in LA, exactly what we were after.
The flights cost us about £1400, which is steep, but quite normal for that time, especially as we were flying to Adelaide. I felt we got the best deal we could get, and that we were getting a lot out of our trip.
He suggested to us different ways of getting up the East coast of Australia, and I didnt feel like he was trying to sell things to us (which I hate). He came across as passionate about travelling and gave us his honest opiniont on places to visit. We trusted him completely and it turns out he advised us correctly.
We booked a trip on the Oz experience, from Melbourne to Cairns. He gave us all the information we needed and told us all about it. We had a lot of questions!! He advised us to book a trip to Fraser Island, on a self drive camping trip. Once we were out there, we realised it could have been cheaper to sort it out in the various travel agents out there, but it was good to have it sorted before we went.
He gave us advice about things we must see, and things to take. He gave us his honest opinion on travel insurance.
The trip was awesome, and hassle free, and I put this down to Sta Travel. If your planning a trip, especailly a short one, and want it to be hassle free then I fully recommend Sta travel. They gave us peace of mind and made us feel like our trip was really important. Which to us, it was.
If I was to ever travel to somewhere new again, Id definately consider booking it through Sta Travel.
This student travel agent is found off a few busy high street roads in London. The staff are usually young (around 25-30) and have done a lot of traveling themselves. As can be said for all companies there are people working who are much more useful than others. The flights themselves are very cheap and if you sign up for the email newsletter you are made further aware of the cheapest flights generally to North/South America and Asia. If you book on a weekday you can often get the price down further and the website actually gives you tips on how do refine searches for flights so they are at their cheapest flights possible. They volunteering projects they are offer are however more like holidays and help isn't really needed here, its more to make money from other countries, for example a day tour on a "TUK TUK" was advertised between 25-50 pound, this can be set up in Thailand for 5 pound by negotiating with the driver and agreeing to pop into a shop or 2 on the way. If you were booking flights I would recommend booking time to discuss this with a travel agent as they can assist you very well. Another plus side is the quirks they tell you about....for example it's cheaper to do stop offs in countries other than direct flights and say for a further example you are flying to Bangkok from South America and the flight stops over in Ethiopia, for 35 pounds extra you can stop over fore a month their which Is a very big plus in my opinion and brakes down a huge flight as well as letting you explore a whole other country for a small fee of 35pounds. They are also easy to deal with abroad (unlike the bank!!!!!)
I do not recommend STA. A coworker and I used them to book a trip for students because their prices seemed to be the best and they said they could accept individual checks from each family. That information turned out to be wrong, but we weren't informed of it until they sent us our contract, which was sent two weeks late and therefore we'd already collected the checks.
They weren't able to work with us, so we collected new checks and then made credit card payments from our own personal accounts. It wasn't until that point that they informed us we owed $22 per passenger for some kind of travel card. My coworker and I had to cover the cost of those cards out of pocket until w could get the parents to send a third payment to school!
I don't know why the company wasn't up front about the policys. It wouldn't have been a problem if we'd known this information in advance, but the fact that the only provided it as an afterthought inconvenienced us and our group participants. I will never use this company again and have sent an e-mail out to the other trip organizers at our school suggesting they do the same.
I quite regularly use STA travel to book flights, they're not always the cheapest but being under 26 and quite flexible with my dates I find they usually offer a pretty good deal. I recently needed to book a one way flight out of China, this is usually pretty tricky, especially if you have no real proof that you're even entering the country in the first place (we flew into eastern Europe and got trains the rest of the way), however STA just got on with things and sorted it out for us. Awesome.
Sometimes they display flights which they have no more availability for, which baffles me somewhat. I also find that some of their other products, like trips and insurance, aren't hugely cheap. For example, they only sell trek america trips in the USA, when green tortoise tours are much cheaper, and they don't book greyhound tickets for you, which I would find really useful and would be willing to pay a small booking fee for.
There are sometimes some ridiculous offers, over the summer they ran a £10 pom offer, and offered two flights for the price of one. I imagine availability was limited, for the £10 pom one they only had 500 tickets and you needed to have a working holiday visa. Still, great offer if you could get it.
All in all, I find that STA travel offer competitively priced flights, although not those from the budget airlines, and they usully have some good offers or competitions on - well worth a visit to the website!
We decided to try out STA as we were planning to go to South East Asia onto Japan and finally Australia, and decided that a specialist travel agent would be the best route. However 7 months after starting the hellish process with STA, we have still yet to receive everything we paid for and when we do it has usually been wrong. It all started well as we sat down with an advisor and went through what we wanted to do and after about 1 -2 hours they have constructed an (expensive and conveluted) route for us. However due to the price we decided to look into flight options and managed to get them for almost half the price STA wanted. Furthermore the tours we booked came through wrong, late, missing information and once we had paid they showed very little interest in helping us. Avoid at all costs!!
As a constant traveller and one big on the backpacking market, I could hardly avoid crossing my paths with this giant company. They have branches all over the world, often situated in student and backpacker areas and they claim to offer the best deals for this type of traveller for flights, holidays, insurance and trips.
However, they don't. Quite frankly they have all the promise of taylor making you your perfect trip and fail to deliver. Instead they push the hard sale on products such as 'youth guided tours' (think coach trips with more alcohol) and their own brand of rip off insurance. The staff are generally ignorant of anywhere they haven't been themselves and even then they go staright for the catalogues to pull out an STA package holiday hidden under the guise of a personal adventure. Try changing a round the world ticket and see how much they charge you... Try making an itinerary that moves away from a standard holiday route and see how much they charge!
I would stay away from STA - with the internet and so much competition, their unique brand of hard sell and high price is surely unnecessary.
STA Travel are a great network of agents offering advice and guidance for travellers all over the world!
It was my understand from a branch visit in Oxford that to work as an advisor, the requirement was to have travelled three continents. This in my opinion is a very reassuring factor as I would certainly prefer to hand my money over to a consultant who has travelled first hand and can provide me with personal experience and recommendation.
The range of products/services on offer is quite vast. Whether you want a land tour of China or a 1 year work visa for Australia, STA Travel can help you! I used them for my 12 month work visa for Australia and my flights and accommodation in Fiji and was certainly not disappointed. Being a backpacker for the first time, especially having decided I would travel alone, was a nerveracking thought and STA really offered me the reassurance and direction I needed. The visa process went smoothly and I also utilised a Sydney welcome pack whereby you get an airport pick up, orientation en route to the hostel and your first two nights accommodation.
For the Fiji portion of my trip, I booked my accommodation in advance which in hindsight was probably a mistake seeing as though your plans change dependent on the people you meet upon arrival!
I spent time on Beachcomber Island and Manta Ray on the Yasawas which I thoroughly enjoyed, however had I booked the accommodation locally at the airport, I would probably have enjoyed a little more freedom on deciding where to go. Of course, this is largely dependent on the time of year you travel however as I went during peak season, I'd say the only Island requiring advance booking was Beachcomber. I'd say a positive though (as a single traveller) was having the security of knowing you had a bed for the night.
I think the advice and information given to me by STA was second to none and will definitely use them gain for any future travel plans and holidays.
They seem to be very responsive via email and also proactive on the phone, and having been into the branch also, I can't say I could knock any aspect of the service they provide.
Their brochures are available in store or online to download and they are well laid out and easy to navigate.
Overall, a good company with great customer service!
I have booked a few flights with STA Travel for one simple reason only: they are often the cheapest! This to me has been the only positive about dealing with them and I will explain why.
When I first booked flights with them, I wanted a multi flight itinerary. I used a feature on their website that allows you to plan your route (and it does not seem to be there anymore, which makes sense and I will explain why in a minute). I made a couple of plans and wrote down the details, which included airlines, flight times and the cost of the whole itinerary. I took these details to my nearest branch (some thirty miles away) as I wanted to ask a couple of questions and get more information.
I entered the shop, which has a row of desks on one side for the staff and displays of magazines on the other side (like any travel agent). I liked the shop. It was bright and spacious and of course pictures of kangaroos on magazines is going to get any Brit in a mood to part with cash!
I waited a few minutes for one of the 'consultants' (aka sales people) to be free and to see me, and I explained that I had these routes and was interested in booking one. He told me straight off: that tool doesn't work. He said 'I don't know why it's still up there' (ie on the website). I was disappointed that I had wasted so much time but presumed that he would be able to do the same routes and prices. He could not- some of the routes were not possible, the airlines were 'all wrong' and the prices were much higher. I told him I was going to ask around, but he kept trying to persuade me to buy there and then. I didn't.
I had little success with other travel agents so I decided to change tack.
The phone sales consultants
I decided to try to book the four flights in my multi flight itinerary separately, so I looked for the best prices for all of them, and they were all with STA! I was shocked and I decided that this time I would call them.
I waited on hold for a while as some music was played over the phone. After about five minutes I spoke to a sales consultant and enquired about the prices. He said that they were correct but that I had to have an international student identity card. This cost about £7. I thought that it was a great deal but I was no longer a student. I told him and he issued it anyway.
I booked the flights there and then on the phone. He kept trying to upsell me to the point where I had said no about three times and had to say something like 'Look, I just want those four flights!' and eventually got to put the phone down. He said he would email me all the details.
was missing! I had to call again to get the email and then it only contained details of my first flight! So I had to call back again and they said that is their practice when more than one flight is booked. I thought it was strange and reconfirmed my flights. They were confirmed.
Beyond the direct dealings with STA Travel, everything was fine, as the airlines take over your booking once you've booked your flights. I didn't have cause to deal with STA again after that.
Would I use them again?
Yes, but I would do all the research online first and if they were cheapest I would call them to book and not be pushed around. So, I recommend them if you know what kind of service you're in for and if you can stand your ground and not be sold things you don't want!
You don't have to be a student to get the best deals! On the website they have a column for student prices and one for non-student prices.
Teachers can get the same great deals as students.
STA have branches across the World.
STA Travel is a Travel company that is specifically geared towards student travel, they have branches all over and have 45 branches in the UK alone.
A few months ago I went on holiday to Australia, I had a fantastic time, and although Australia and its inhabitants were mostly responsible for this, I think it's only fair to recognize the contribution made by STA Travel! I visited the Leeds and Preston branch and booked flights, a tour and a large chunk of my accommodation through the company. I went in relatively clueless - I hadn't really thought further ahead than 'I want to go to Australia', but after two meetings with STA Travel, I had an itinerary, a good deal on flights, and plenty of useful tips on places to go and things to see.
The great thing about STA is the staff - they all seem to be keen travelers - the woman who booked my holiday in the Leeds branch had spent 3 months in Australia, and so was able to give me great advice that I wouldn't get elsewhere, such as travel tips, advice on local customs and telling me the best places to stay. For example, I had plan to visit Cairns, but she told me it was the Australian version of Blackpool, and seen as I was looking for something different from my holiday I avoided Cairns and spent my time in areas more suitable to the kind of holiday I wanted.
As with any travel agents, I am always dubious that I am going to be talked into spending an excessive amount of money on flights and accommodation, but I really didn't feel like that with STA. There was no pressure to purchase, and I was able to go home and have a real think through all the information they gave me, and I felt like they really got me a good deal.
One problem with STA is that they are always really busy. I was fine because I had booked an appointment, but both times I went in there was a big queue of people who had just dropped by who had to wait, so I would definitely say book an appointment. Also in both branches they had problems with the computers which was a bit of a pain, though this could have been just my bad luck rather than a problem with the company.
I would recommend STA to any student wishing to book a holiday - the staff are always friendly and seem to go out of their way to help you out. They have a lot of experience and definitely added to me having a great holiday.
I am currently using sta travel to book my round the world travel. They are specialists in gapyear travel and rtw tickets and activities.
They give discounts to students and under 26 year olds.
I am today booking the flights and insurance, booking another appointment was easy, the woman Im dealing with hasnt hassled me to book, and has been more than helpful. Ive phoned her about 5 times when I think of more questions and even if she doesnt know she asks a colleague and we do get answers!
When arriving in the agency, you are immediately asked if you have an appointment or what you want to do. The vicar lane branch in leeds seems to be very helpful and friendly. Its also got a few more people than in the other leeds branch so there are more people to ask if your person doesnt know the answer.
I feel very comfortable booking with this company, and have phoned several now. They seem to be the best agency for the type of trip we are doing, and have given us the cheapest quote. We have booked our visas independently, saving us money, and will also book our hostels independently on the internet.
I have had one appointment with a very helpful lady, who has given us a quote, helped me with questions over the phone, and is going to book it for us this week.
We are using sta travel just for the flights, and for insurance as I phoned many insurance companies who could not give us a better quote for what we wanted.
It was easy to book an appointment, on the sta travel website we entered our details and she phoned me the next day to book an appointment at my local branch.
The thing I like about this agency over the others is that they give you cheaper prices if you are a student or under 26 which we both are. They also have all been travelling themselves so know a lot of extra things which other agencies might not know.
We are booking it through an agency because we have a weird rout that you cant enter into a flight site on your own. It has to either be done on the phone or in person.
I hope that she continues to be helpful even after we have booked the flights as there may be other questions that we have not thought of yet. She has been able to fully answer all the questions Ive had so far. I went to the headrow branch in leeds. All the staff there are friendly and helpful and our appointment was exactly on time.
Me and my girlfriend are planning a trip to Thailand in early summer and decided to book with STA travel
STA travel specialise in student travel and gapyears as well as people wanting to travel independently.
The staff were extremely helpful and helped us to find the best deal with flights and the lady that helped us book our trip was very honest about her own traveling experiences in Thailand.
We can also go back in and book accomodation and other trip extras at a later date, if we find any activities such as hill trekking or rafting while we are there and wish to book in advance.
A great advantage about booking through an agency is you are covered if the airline you are travelling with goes bust before or while you are traveling.
The STA travel guides were very informative and there were plenty of brochures to take away and research!
As we do not go untill may I cannot comment on what sort of service they provide if anything goes wrong while you are away but I am very impressed with the service provided so far!
I booked my first ever trip to Mexico with this Website and company and i thought that it was a really good company. I used a branch in the centre of London. I popped in one day and organised my trip with one of their agents who was very accomadating and did everything he could to find the cheapest flights that he could.
Sta also offer trips and journeys with companies all around the world. They book the trips whilst you sit at their desk so you get confirmatiion straight away. In my opinion though the trips and hotels are a little expensive for what you get. I also organised a trip through the website prior to going to Austailia. The trip i went on whilst i was out there was alittle disorganised and i was annoyed that i had taken the effort to book it England before i went when it truned out so badly.
The website is also extremely to use. They also offer discounts for those that are students and under 25. Which is a good service to take advantage of. I was really pleased with everything about the service provided other than the trip that i organised.