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Great knowledge and advice for travelling anywhere!
Member Name: ceebee27
Advantages: Loads of advice and tips for all stages of a trip.
Disadvantages: Their travel insurance is quite pricey.
I have used STA a few times now and have been really pleased with the service I've received. I've booked both flights and a tour with them in the past and have received a good professional service every time. I always shop around a bit when booking flights and most of the time do find that STA have the best deals for long haul flights.
The last trip I used them for went really well, they sent me all of the documentation (tickets etc) I needed well in advance of my trip and were easy to contact whenever I had any questions. They also gave really great advice on visas and where to get them and how long it takes to process them and things like that which was great as I didn't then have to go off and find all that out for myself saving me time.
I've just booked round the world flights with them and the agents was really useful helping me out with deciding exactly where I wanted to go and giving me loads of great advice about the how much time I'd realistically want to be spending in places. Their expertise in round the world flights was what made me choose them and their knowledge of world travel is really extensive so I really trust their advice.
The only thing I can really fault with them is the price of their travel insurance. It is very comprehensive, and seems to cover you for everything but when I asked about an option to remove the winter sports cover (which I was never going to need) they said it wasn't possible, so I just picked up much cheaper insurance elsewhere.
Overall I'd recommend STA as they provide a great service and have loads of knowledge about every stage of your trip from preparations before you go to ideas of what to do when you're there. The only thing I'd recommend is shopping around a bit before you go to get an idea of prices of things so you know you are getting the best deal.
Summary: Great for advice about travel and good deals on flights.