Tapestry - Flight from hell (Tapestry Holidays)

Member Name: Petersniz

Product:	Tapestry Holidays
Date:	26/11/04 (1877 review reads)
Rating:

Advantages: Superb location

Disadvantages: Cost, airlines/transfers, Customer Service

I'm part of a group of tourists who traveled from Manchester to Volos in September.

We all had mixed views about the accomodation as we'd all stayed in various locations throughout Pelion, Greece.

We exchanged e-mails addresses aboard our returning flight following a horrendous return journey. We are starting a campaign to make people aware of how complaints are treated by Tapestry and the sub standard airlines and transfers they use.

In short the accomodation we stayed in was OK. It was called Hotel Diplomats. Our rep was a nightmare but all in all it was enjoyable - especially the boat that comes with the deal. We had some water problems (no hot, then none at all for about five mornings in a row).

Things got really silly on the return flight. As the plane began to taxi down the runway we were informed that during our four-hour return flight we would have no access to any toilets.
This was just after departing Volos Airport - which only had one loo. Many passengers had therefor "held it in" waiting to use one of the 3 that was supposed to be on the plane.

Can you imagine being stuck on the plane dying for a pee, then hearing you couldnt go for another four hours!!!!

As the flight went on people began ignoring the crew and entering the toilets to pee in the sinks and the overflowing loos. Who could blame them. The urine was leaking into the aisles and the plane stunk.

We believe there was a health and safety issue, in addition to the obvious inconvinience.

I called Tapestry to complain and had the phone put down on me. An other member of the e-mailers recieved a pitiful explanation from Tapestry in writing.

Anyway we're looking to hear from others on the flight, or believe Tapestry simply charge above the odds for sub standard flights, transfers, accomodation, or hire cars. We'd also encourage you to complain to BBC's Watchdog and get Tapestry to explain!!!

Summary: