Thomas Cook

Thomas Cook is one of the largest international travel agents currently in operation and has long been a recognised name on the UK highstreets for its excellent package holidays on offer. I have only had one experience of using Thomas Cook and this was when I booked my honeymoon last year for flying to Portugal and staying in a 4* hotel in Vilamoura. The booking process itself was nice and simple and I opted to pay the balance off over time and just pay a deposit to start the ball rolling as the holiday was not cheap and I still had other things to sort for the wedding. All was going well with me paying the balance off using a few different credit cards over a ...  Read the complete review

I've been quite lucky this year to have been on three separate holidays in total, each for a week and each at a different time in the year meaning I've always had a holiday to look forward to in a sense. As I knew I was going to be returning to University in September to complete a post graduate course I realised that I wouldn't be able to afford a holiday for quite some time and so decided to go a bit wild while I had a continuous wage coming in! One of the holidays was booked directly with the hotel as I had stayed there numerous times before and then we purchased flights directly off the internet. I therefore used a tour operator for two holidays, the first one was to ...  Read the complete review

After hours of flicking through travel brochures and searching the internet for late deals, I finally came across a holiday location that I thought would suit us for a week's break in September, and would definitely suit our budget. Thomas Cook offered the holiday of our choice, and after taking out all of the extra costs (flight meals, extra baggage etc..) I came up with a good price, but being the tight individual, and on MSE's advice, I phoned the agent to try to haggle the price down. After only selecting one option ("Press 2 to discuss a new holiday") which I consider a miracle, I was connected to a lovely advisor within seconds. ...  Read the complete review

Having booked two holidays with Thomas Cook, I feel I should write a review of the experience of actually booking IN the shop. Not of the holiday itself (as I am yet to go away!) Last year my boyfriend and I went into Thomas Cook to find out about a holiday to Tenerife. We actually ended up going for it there and then because the agent was so knowledgeable and the prices were great. Our flight was comfortable and our transfers were good. The only negative I have is that the rep in Tenerife...the awful Brian...was a total idiot. He spent the rep meeting telling us how wonderful he thinks he is. It took us about four days to track him down when we ...  Read the complete review

When on a return flught with Thomas Cook from Zantes they for some unknown reason (after delaying us byt six hours) removed all luggage from the plane. We were assured this will be re-delivered to us within three days at their expense at at time of out convenience. After a week there was still no sign and I called the number they gave us to find out where my luggage was. I was assured it was going to be delivered tomorrow. After more time I became anxious and called again only to get no answer. I called customer services and after a long wait they told me there was nothing they could do - they would not follow this up for me. I called the number repeatedly ...  Read the complete review