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Uncomfortable throughout holiday
Member Name: dazzle490
Advantages: Can book excursions through guide
Disadvantages: holidays was poor
My first Thomas Cook holiday was 2 years ago. Me and my husband went to Corfu for our anniversary and I wish I could say it was brilliant but from the start there was trouble.
We just happened to fly out the day an airline went bust so you can imagine EVERYTHING was delayed. As soon as we checked in we were told there was going to be a 2 hrs delay and Thomas cook kindly gave us £4 voucher each to spend in the airport. Our flight was delayed for 4 or 5 hrs in total I believe.
The flight was uncomfortable to say the least. There isn't much leg room but you kind of expect that from the cheaper airlines. The cabin crew were friendly enough although some did look a little miserable.
We got the our hotel very late and therefore missed a whole night and breakfast. We were told we could get this. The hotel was appalling. It hadn't rained in Corfu for months and well the heavens opened when we got there. Our room flooded. To top that off our guide basically said that all you can do when its raining is get drunk - not very helpful.
I would say that the good thing about Thomas cook is that you can book excursions through your guide and pay there an then and also that you get picked up from airport and dropped straight outside your hotel.
Summary: Staff not the most helpful
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