Newest Review: ... Booking on the promise that interconnecting rooms were available but when arrived, they had secured interconnecting for a completely differ... more
Staff are polite and knowledgeable
Member Name: nteer09
Advantages: Check-in is a lot quicker than many airlines
I normally travel with Thomas Cook when going on holiday. They provide package holidays, flights etc. I did my work experience with them when I was completing my training to be a travel agent. I always find the staff helpful and extremely knowledgeable.
I have rarely had any problems with them, even though I have been using them for the last fifteen years. They are a very affordable tour operator and travel agent, whilst still offering an extremely satisfactory service.
I always find that Thomas Cook have a lot of check-in desks at the airports, which means you are dealt with a lot quicker. They deal with any preferences and requests you might have quickly and professionally.
When I travelled to Jamaica with them last year on a package holiday, my mother and I had booked and paid for meals for our flights. We didn't actually receive these on our outward flight until we complained, and then complained again. Everyone else on the plain who had ordered received theirs. Also, on the way home, the coach picked us up two hours later than the scheduled time. We later found out this was due to the travel rep giving everyone departing our hotel that day the wrong time. Although I don't find this satisfactory, this is the only time in fifteen years that I can complain about Thomas Cook.
Summary: Fifteen years of holidaying with them and only two mistakes
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