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I used to be a regular customer but they have changed so much I wont use them again
Member Name: bunandgol
Advantages: holidays !
Disadvantages: all the changes they have made , the resort staff
I have used Thomas Cook as my travel agent for about 8 years now and have had some good holidays and some down right stinkers with them , I thought that because of the service provided by them that Id never have reason to use another travel agent , until this year
It seems for some reason Thomas Cook have reduced the amount of products they are providing , and it has affected most noticeably their long haul flights , I only found this out when looking through their updated and highly confusing web site this year for holidays to the Dominican Republic from Glasgow for 2011, only to find out that the flight is no longer offered nor is the premium cabin service they offered for long haul flights. This would mean traveling to manchester and of course the additional cost involved with overnight stays both outbound and on the way home, so Im now looking at Thomson or TUI or what ever they want to call them self for next years holidays .
My experience of Thomas Cook
Thomas Cook have shops in most high streets and also operate a web site where you can not only look at pictures of the holidays and hotels , but also book , and pay your holiday on line
I have used the shop in Paisley on many occasions and as such used to get a very good discount because of my repeat business , Most of the shops also have a currency exchange , and if you have booked with them will give you a VIP card , which allows you to get currency without the commission charge normally.
I have always found the staff in my local shop to be very pleasant and welcoming , however in other towns this has not been the case , although its the same with most shops you get some good staff and some bad staff.
I have also found the shop staff to be quite good at finding what your looking for and if you have researched on line and got a cheeper price from Thomas Cook.com they will try and price match that for you.
Thomas Cook also do city breaks , I booked one of these on line , it does not come with a rep service and your very much on your own if you book this , which means you have to source your transfers from your destination airport unless you build them into your package , I used this service for a weekend in Amsterdam and found it adequate for my needs .
Im not going to list all the places I've travelled to with Thomas Cook as its not really relevant , But I have experience their long haul service when the premium cabin was offered , and feel that by removing this , the will loose business - it gave you priority boarding , a larger luggage allowance , drinks on board , a choice of meal , and a larger seat , you really felt pampered , especially on a flight of 10 or so hours , the only down side was that these seats tended to cost a further £180+ per person on your holiday but in my opinion were worth the money.
The medium and short haul service did not offer this service and it really feels as if your traveling cattle class , I always pre order our meals on the flight as I feel your on holiday the minute you step on the plane so its time to treat your self , even if this means forcing your self to eat the burnt offerings provided LOL , the seats on these flights really feel as if they have jammed as many in as possible and can at times be uncomfortable.
The resort service , is an area I feel Thomas Cook is really let down , and whilst these employees are enjoying the sun , they should remember they represent the company , and are not there to as I have encountered , argue with the customer , and indeed almost abandon them , on the way to the airport - that was an experience Ill tell you ! , in my opinion the reps are only interested in selling their over priced trips ( which they earn commission on) which can be obtained at half the price from local companies .
This year will be my final year with Thomas Cook , I booked my package holiday through the internet for Turkey , and got an such a good discount on line that it meant I could not resist , However I noticed this year that apart from the reduction in the long haul service the discounts , were significantly lower , and the prices much higher , as well as asking for ridiculous deposit amounts some time almost £600 !!
This along with the limited product range , reduction in service and a web site that for some reason seems to be more confusing this year has put me off using them for next year , I have been aware their German partner has went bust , however have been assured that Thomas Cook Uk is financially stable I hope so or I wont be on holiday this year LOL
Thank you for reading my rather long winded review , but I hope it helps you in choosing your travel agent , feel free to message me if you have any questions relating to my experience with them :)
Summary: Thomas Cook used to be good but changed so much
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