Last september my partner and i decided to be a little more adventurous and booked a 1 week holiday to Tunisia all inclusive. The booking was fine, no problems with transfers but as soon as we got to our hotel we encountered problems. The rep had disappeared as soon as we got of the transfer bus which was annoying as the hotel had no record of us having booked! We had a 3 hour wait before the rep could be located and there was no apology, just "its one of those things." We encountered several problems over the first couple of days including food poisoning, money going missing from our room (we actually caught the maid going through our suitcase!) and we were still unable to contact our rep. We managed to ring through to the only contact number that had been left for her (a mobile just to bump up the price) and were told rudely that the number was the only number for the whole of the country(!!!!) and that it was emergencies only and that was the end of the phone call! On our last day after leaving several complaints in the log we found that the hotel we were staying in was advertised as a 4* in the Thomas Cook brochure but 2 years earlier had actually been downgraded to a 3* without the changes being noted on the website or brochure! Needless to say we were very relieved to return home and fired off several letters of complaint. A few weeks later we were told that any complaints we had should have been adressed to the rep and that the rep for that area had left their employ and therefore they had no records of any problems that we ( and countless other people we spoke to!) had encountered. Not impressed, we definately won't be booking with them again. By the way-the hotel is still on their books and the brochure still lists it as a 4*!!!