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High Street Travel Agents - You know the name
Member Name: kosma1
Advantages: easy access to them on the high street
Disadvantages: beware what they promise you at sales stage
My recent holiday was booked through Thomas Cook.
Firstly, the sales experience, we had gone in just to see what was on offer, telling ourself we would not book, however, they did come up with the right holiday at the right price, so we booked there and then. Deposit I thought would be approx £50 each perhaps? We had booked in December, holiday was not til June, plenty of time. The holiday only cost £480 for 2, so was surprised when they asked for a £300 deposit, that was practicall the whole holiday!!!! After we said we would not pay that much for a deposit, they did come back and say there was a way we could pay £150, so, if they can do it, why not do it in the first place hey. The sales woman, to be honest, was a little strange, very over excited about everything, as we had booked so far in advance though, promised us a room with a pool view which we were more than happy about, we also had a 20kg luggae allowance which it seems a lot of other people did not get as 15kg seems to be the luggage allowance these days. But, all in all, we had the right holiday, at teh right price, with a deposit not due til end of February, so we now had something to look forward to.
Holidays tickets arrived a week before we left, no problems there.
Thomas Cook flights leave very little room, as is the same with all flights, havign to pay £15 each, each way for extra leg room, we decided to make do with tiny seats.
We were greeted by a Thomas Cook rep when we reached our resort and escorted to our transfer coach, unfortunately, we were last ones there, and there were not enough seats on the coach, someone had miscalculated, but Thomas Cook rep from coach liaised with coach company, who agreed to give us a private taxi to transfer us, so all happy there in the end. At arrival at hotel, the room we were promised was not the room we had, no pool view, mentioned to rep and hotel staff, owner was able to accomodate us in a room more suitable, however, stated they are only requests, so basically sales rep should not have 'promised' us these rooms.
The rep was on hand every day except for 1 day which was noted as a 'no visit' day and when arrived, would walk round asking people how they were, and also sat at hotel for a while in case they were needed.
Overall, the sales lady in travel agents was a bit strange, and promised us what they could not deliver, but, can't deny they did find us what we were looking for, and was nice to have a rep presence if they were needed.
Summary: overall friendly staff, who offered to help when things did not go to plan