Newest Review: ... Booking on the promise that interconnecting rooms were available but when arrived, they had secured interconnecting for a completely differ... more
Author Name: Rob
Advantages: Easy to book
Disadvantages: Badly described and rated hotels. Dreadfully poor customer service
We went to Tenerife with Thomas Cook in December 2012. The booking process was easy and pleasant and the flights were fine although cramped. 4 1/2 hours on the plane was more than enough. We stayed at the Arenas Del Mar in El Medano. It was advertised as child free but I was woken by a child crying at 3am. It was also advertised as 4+ star. The food was very poor and the drinks were even worse. I have never before stayed at a 4 star hotel where the desserts are sponge , jelly, ice cream and tinned fruit. What food wasn't eaten at one meal was thinly disguised and served again at the nest meal.. The wine was on tap and for the first time in my life I spat it out. All in all not even 2 star standard. I complained to Thomas Cook who basically told me that this was 4 star standard and that that was the end of the matter. I submitted a poor review on the hotel which, suprise, suprise; they didn't publish. Their hotel reviews are therefore not to be trusted. They do not seem to care about customner opinion. It is little wonder that this company is in finacial difficulties. I certainly would never book with them again.
Summary: I will not use them again