Pleasantly surprised (Thomas Cook)

Member Name: robyn

Product:	Thomas Cook
Date:	15/08/01 (123 review reads)
Rating:

Advantages: Thorough website, possibility for phone operator or online booking

Disadvantages: none

I have used Thomas Cook's website a few times before in searching for holidays but always found that their offers tended to be a bit pricey. Still they have a very impressive selection of holidays, both short and long haul, city breaks and sun holidays.

In searching for a summer holiday, I once again tried Thomas Cook's website and this time pleasantly surprised to find some very good long haul deals to the Caribbean. I was specifically looking for an all-inclusive resort for 7 days for under 600 pounds and Thomas Cook found me a deal on their site: all inclusive resort in Cancun for 7 nights- a JMC deal, for 589 pounds per person.

From there, I could book online, but between the hours of 10pm and 8am, you would need to call a Thomas Cook operator to book your holiday. A call-back button was also on the site so if you were interested, a sales rep could call you back.

I called the Thomas Cook operator (it was an 0870 number) to book my holiday- and it took about 20 minutes in total to do so. The operator was very helpful and it was a very straightforward process since I quoted the accomodation code and flight code from the web page where I found the offer.

They will send me a written confirmation in 7-10 days after my booking and the tickets 10 days before departure. Since I just booked my holiday today, I can't say whether or not this is a completely flawless process but I feel optimistic.

I found an excellent deal and for that I am happy.

Summary: