Travel Agents & Tour Operators in general

I booked a holiday with AV8Tours in October 2007 to the Santa Susanna Apart/hotel in Costa Brava. The sales consultant (dean) lied to us to get the sale, did not take into consideration my mothers disabilities, claimed it was a four storey hotel when in fact it was a six, neglected to tell us the pool was located on the roof which did not have lift access which meant my mother and the buggy could not go up there. The full entertainment program was laughable, The hotel staff rude, the food was disgusting and a free shuttle bus service offered to us did not exist! We made a complaint during the holiday and on our return and we were met with rude, inconsiderate, abusive ...

We think Tropical Sky owe us money! - Our hotel transfer was cancelled as our plane was late in arriving in St Lucia. We had to get a taxi instead. The rep told us we were due a refund of around £90 from Tropical Sky and that she would sort it out for us.

Since we got back I've emailed and phoned Tropical Sky and in one call the chap even acknowledged that we were due some money back. However, that was February 2008 and we are still waiting...

This is my first bad experience with a travel agent and I won't be using Tropical Sky again.

Whenever booking a holiday, I always scout the internet at first to see whats available from the the online travels agents, however on this occasion it has been different and ideally we wanted to make sure that everything was in capable hands, and we were not going to get stranded at an airport, and definitely had everything covered. It was over New Year when myself and a friend decided that this year we wanted to do something different, I normally go away for New Year anyway however we are both 30 in December / January so we decided we would have a girly holiday away to celebrate our big 30's and we would go to Las Vegas to do it. Having looked ...