Barrhead Travel not recommended. (Travel Agents & Tour Operators in general)

Member Name: lumps

Product:	Travel Agents & Tour Operators in general
Date:	02/10/08 (221 review reads)
Rating:

Advantages: none

Disadvantages: zero communication

Barrhead Travel - Scotland
Two weeks before we were due to go on holiday to Alaska Barrhead Travel made a "significant change" to our holiday without consulting us or advising us of our consumer rights under Package Tour Regulations. We refused this change and are entitled to a full refund but this company refuses to acknowledge, or respond to, seven weeks of correspondence.
We spent £3000 on our holiday of a lifetime. But because of Barrhead Travel's lack of customer care we have had no annual holiday, no reponse to our letters, no attempt at conciliation and NO REFUND.
It would seem that Barrhead Travel's priority is to get your money and then give the customer the runaround when problems arise.
I believe that this travel agent, BARRHEAD TRAVEL, gave us one choice about their change, "Like it or lump it!"
I DON'T LIKE IT and would never recommend this company.

Summary: Took our money then ignored us when problems arose.