CT Travel - Overall unimpressed (Travel Agents & Tour Operators in general)

Member Name: peterdooyoo

Product:	Travel Agents & Tour Operators in general
Date:	25/02/09 (80 review reads)
Rating:

Advantages: Quick to invoice you

Disadvantages: DId not deliver the promise

CT Travel, Tunbridge Wells, Kent, UK

I dealt with CT Travel a while back for a speciality tour on behalf of 300 people and found them to be overall poor on customer service and operationally.

Whilst they were exceptionally good at sending out invoices and collecting money, when it came to delivering the service, things were quite different. I received numerous complaints from passengers about unanswered e-mails on what was a premium price tour. When some passengers attempted to complain online, the company blocked from the company's e-mail forum. The tour price was hiked without explanation. Generally poor service considering that this was a premium price purchase with large numbers.

I would not receommend them based on this experience. The offers do look good but take care to find out that they can actually deliver what is stated on the tin and do not pay for anything until you are satisfied that you have got what was promised.

Summary: Check carefully before you consider using this Travel Agent