My disabled partner and i took a few days in Rome in dec.2010 organised by expedia. Every one knows about the heathrow shambles due to the weather but the way we were treated is definately worth telling.
Before we left our hotel in rome we tried to contact expedia and BA but got no response by phone or email
The shuttle bus arrived and took us to the airport where we were told all flights were cancelled and we should find a hotel ourselves and return next day, fortunately we had enough money to do it but a lot of people were just abandoned and had to sleep in the airport.
When we reached Heathrow a day late and 200 euros out of pocket
our onward flight to Scotland (BA),had been cancelled and NO overnight accomodation or food was offerd.
We arrived in Aberdeen another £180 down. We have since phoned and emailed BA countless times but have had no response, Expedia after running us round in circles with various phone numbers and emails
have finally made it clear(very rudely)on the phone and by email that neither they or BA have any intention of paying compensation.How they can hold there heads up i dont know,
Beware the smooth talking Expedia sales people! they promised us the earth. Those that were abandoned by them even though they had small children with them were worse off, no paying customer should be treated this way. Disgusting!!!