Shame on Falcon (Travel Agents & Tour Operators in general)

Member Name: sammih

Product:	Travel Agents & Tour Operators in general
Date:	23/03/02 (56 review reads)
Rating:

Advantages: Easy to contact

Disadvantages: Poor customer care

Is September 11 really to blame?

I recently got a letter from my tour operator Falcon Holidays. In it I was advised that my departure flights had been changed to a time I didn’t fancy much.

The letter of course apologised for the inconvenience but somehow in the background I could hear “too bad”.

I rang to ask why this change had been made and was met with a solemn young lady saying “Well we’ve had to make some changes since September 11…” I got the impression of “too bad if you don’t like it” and any way I didn’t think the Balearic Islands would have been affected much by September 11. The young lady checked with her supervisor and reported that the change was in fact to do with avoiding rush hour traffic post arrival in Mallorca (not Sept. 11 there then). I persisted and eventually the booking terms were read to me in a “too bad if you don’t like it” attitude.

It seems as if Falcon have just changed it because they can. It doesn’t matter if it irritates their customers who may have paid around two thousand pounds for their holiday! The reason it doesn’t matter is because there isn’t a thing a customer can do about it. Perhaps one could cancel the holiday but Falcon would then have the four hundred pounds deposit forfeited to them.

That gripe over with, the real point is this, have they no conscience about using the deaths of those poor people in the twin towers to explain their whims!

Summary: