I used Travelbag to book a hotel for the next week. They were very quick to take my money without actually making the booking!
I tried to ring Travelbag numerous times to resolve the matter and I got no reply. I also got no reply to numerous e-mails. I had to ring another number to get any kind of response from the business. When I did get through the staff were so rude and simply did not care.
An absolutely horrendous business with ridiculous customer service. I will be reporting this further but I can not recommend enough to anyone thinking of using this service to take your money elsewhere.
If I could rate this at 0 I would. Booked my flights, or so I thought, through travelbag.co.uk and despite the money coming out of my account, I then received a 'booking request acknowledgment'.
When I rang to speak to them the next day (their call centre is only open 11-17 and is impossible to get through to as it just goes to answer phone most of the time), I was informed that the flight wasn't available at that price.
I decided not to trust them any further so asked for the payment to be cancelled so I could re-book but that couldn't happen straight away meaning I had to book on my credit card and incur even more cost.
I will never use this company again and thoroughly recommend you don't either
I booked some flights through their website, made the payment and provided customer details. It looked as though I was making a live booking. Then, once I was done paying, the website said that my "request for booking had been received and someone will contact me". They contacted me the next day to say that the booking was not possible as the prices had changed - leaving me in the lurch. Absolutely appalling. No offers to make good or help me out...
My partner has recently been diagnosed with breast cancer which meant we could not go to the Maldives as planned in February. I contacted Travelbag to inform them of this in November 2013 so we changed our holiday to August 2014 and had to pay flight and administration costs. As the holiday in August are not peak rates, we were due a refund of £300 as the total holiday was £4000. It is now 9 weeks since I 1st contacted them when she was diagnosed and have not received my refund or confirmation tickets. I have spoken to numerous personnel including assistant manager and the Manager who states I should have received my refund by now. I have left him voicemails to call me back and the last time I spoke he said he would chase it up and phone me back - YET NOTHING!!!
My partner's cancer has since spread and looks like we will not be going on holiday in August either so will be trying to rearrange for next year. God help me trying to sort that out as they have been terrible with the 1st rearrangement. They are very quick to take money off you but are not very good at handing your money back. We are both very stressed with the current situation of having no confirmation or refund and really didn't need this on top of my partner's illness. If any personnel from Travelbag are viewing this e-mail it would be nice if you could sort our holiday out for us without having to constanty phone you to no avail and has also cost lots of money in phone calls!. I wait in anticipation but not holding my breath.....
I booked a last minute holiday with these people, who were extremely helpful before they got my cash! Upon my arrival in Bankok after 2 long flights, there was no transfer waiting for me as promised and paid for, I wasted over 2 hours in the airport, then hd to pay for my own taxi! I called UK several times, they certainly weren't prepared to help by contacting the transfer company and after several requests they finally gave me the number, only to find hey didn't speak English. I Lund the company at he airport and they wouldn't let me on their bus because my name wasn't on their list and I hadn't a travel voucher even though I had confirmation. On returning to theUK, it isn't any better, their service to customers is shocking, and I now seem to be reading soooo man bad reviews about them. Wish I'd read them before I booked, and I will NEVER USE THEM again!!
Travelbag should not be trusted, though I had booked tickets to Dubai at the end of the transaction I was told that I had to wait 72 hours to confirm booking. I feel I should have been told this at the begining so that I could have made a informed decision regarding my booking. I will be reporting them to Trading Standards because their on line booking is far too ambiguous and mis-leads customers.
I also booked some flights for 3 people with Travelbag only to get rung back the next day and told the flights were not available and instead was offered much more expensive flights. I obviously declined.The annoying thing was that I could have got the flights through some other agents for only a couple of pounds more. Now the flights I wanted have gone up by over £150 per ticket so by going with Travelbag I have lost almost £500 If you get a choice, don't bother, even to save yourself a few quid.
Booked my Holiday with Travelbag after searching online.we recieved great advice on the location and its facilities.We were met by our rep who was friendly and helpful.Our tickets came in plenty of time and their customer service was greatEverything went smoothly great holiday will definitely use them again.
Booked return flights london - bangkok for £460, got a 'flight reservation confirmation' email saying that they would be in touch within 72 hours to confirm booking of the flights. I called the next day just to see what was going on and they then informed me that the flights I had originally 'booked' were apparently no longer available - they were actually £640 and either I could pay the extra cost or cancel the flight completely and they would refund the money. Had to chase them for written confirmation that the booking was definitely cancelled and still waiting for the money to be in my account. DON'T USE THEM! The prices they advertise are lies.
hi all iv been staing at dougies for a 1 munf naw and iv rilly injoud my stay all the starf ar rilly frendly and thave got a rilly good facialaty and good survis.
Booked 3 hotel rooms for a group of 6 to Egypt. They booked the wrong hotel which by coincidence (yeah right!) was a cheaper one. When we discovered this error before the trip we contacted them but they said that this was resolved and said that one we were there their agent would take us to the right hotel we booked. The agent there did not know anything about this and we ended up staying in a rubbish hotel, nowhere near the beach which our original one was and we got ill due to the poor food hygene in this hotel. Travelbag did not care about this and they have not refunded the difference between the cheap hotel and the original one we booked. They did not care, no customer service help and was not their problem attitude. Will never use again - stay well away!
We booked our flights to South Africa and Flights and accommodation in Zambia with a South African specialist at Travelbag. The person that booked our trip also booked us brilliant seats on all of the BA flights. Our accommodation package for 4 Nights at Victoria Falls was perfect for us, as we were in Soth Africa to watch the British and Irish Lions play Rugby - which we knew would be exhausting!, so we wanted somewhere where we could relax but also walking distance from the falls.
At all times the person booking the holiday asked questions to find out what was important to us and we knew what we wanted from our holiday. We were offered choices of airlines and the benefits discussed of type and class of ticket and prices available. The cheapest is not always the best option on long haul flights.
I am surprised that some people have had poor experiences because this was not the first time we booked with them and had excellent service. We were sent our itinerary via e-mail at each payment stage so we knew exactly what we had paid for - even the times of the excursions that were included in the Zambian package was detailed in the information.
I would recommed them to anyone who wants a specialist package. Very efficient, helpful with choices and cost effective.
For the past three years my partner and i have booked our holidays through Travel bag, the service we have received has always been first class, the staff are all very knowledgeable on the destinations, speaking to them about the places we wanted to visit made us want to go there even more.
The first holiday we booked with Travel Bag was a Month in Australia, we had our own ideas on what we wanted to do so arranged an appointment with one of the representatives in their Winchester shop, we spent nearly four hours talking, arranging and booking our holiday, and i have to say the time just flew past,
we ended up with return flights to Australia, with a 1 night stop in malaysia on the way out, Internal flights in Australia, various hotels dotted around Oz for varying lengths of time, (you can also booked tours with travel Bag before going which we did) we'd also booked a stop over on the return Journey to England just to brake up the long flight a bit, on the stop over on the way to Australia we stayed at the airport hotel in Malaysia, you have to remember though this was not England so the hotel was not at all like the rubbish, dodgy airport hotels here, no this is a 4/5 star, marbled floor, yes sir no sir hotel, which at the beginning we felt slightly uncomfortable because dressed in trekky shoes and trousers carrying backpacks seemed some what wrong for this plush looking hotel, however we were treated exactly the same as their first class travelling clients, the staff and service were excellent and would go out of their way to help, we were led to our room by concierge which turned out to be one of the most comfortable rooms we've stayed in, clean,spacious and with a great shower, that night we ventured down to the hotel bar, which had photos covering the walls of Formula one stars, it turns out this is where the F1 teams stay when in Malaysia for the grand prix, you must be getting some idea of what a nice hotel this is, and to top it all off only cost about £30 for the ROOM, excellent value, thanks to Travel Bag.
The next morning we continued our journey to Australia flying into Sydney early evening, this i might add is a great time to arrive certainly helps with ridding jet lag quickly (assuming that is like us you have pre-booked some where to stay for at least the first night), arrive at the airport, transfer to hotel, beer and then bed, that way you can wake the next day having had a good nights sleep and hopefully getting yourself into to the Ozzie time pattern, just need to make sure when you book your flights you know what time your likely to land.(if you've never had jet lag before, it feels like going up and down in a lift - constantly)
we stayed in Sydney for a few days, doing the usual stuff, Harbour bridge, opera house, the Rocks etc....when in Sydney make sure you get a chance to do a bridge climb, which you can pre book with Travel Bag prior to going,
We moved on from Sydney to another hotel we booked with Travel bag in the red centre, we'd also booked a sunset and sunrise tour of Uluru (ayers rock), this is a fantastic experience but i would suggest spreading the tours out a bit, we only had planned on staying there for one night so was probably a bit much to do in the time we had,
The next day we picked up an internal flight to Cairns and transferred to Port Douglas about an hour north, here we had planned on staying for about five nights then transferring to the airport to collect a hire car (again this was all arranged by Travel Bag), however on the first night disaster struck, we had lost all of our travellers cheques, £1600s worth - Doh. however a few phone calls and a couple of days later we had managed to arrange for them to be re-issued, nightmare over.
we'd pre booked a barrier reef tour with Travel Bag and enjoyed a days snorkelling on and swimming, looking at amazing fish and coral.
we moved on travelling down the east coast in our hire car stopping where we wanted to when we wanted to, all in time to meet our return flight booked out of Brisbane, we had arranged a beach stop over on the return journey in langkawi (malaysian island), this is a fanstatic way to brake up a long haul flight and an ideal time to reflect on our recent experiences and what a good job the Travel bag consultant had done to ensure we had a fantastic time away.
Since our first Travel bag experience we have booked and been to Borneo and Thailand, both of these holidays have also been out of this world I wouldn't book with anyone else and look forward to using Travel Bag again and again.