Newest Review: ... are not peak rates, we were due a refund of £300 as the total holiday was £4000. It is now 9 weeks since I 1st contacted them when she was ... more
Shocking, unhelpful service, beware before you part with your hard earned cash!
Author Name: Shiany
Disadvantages: Shocking customer service
I booked a last minute holiday with these people, who were extremely helpful before they got my cash! Upon my arrival in Bankok after 2 long flights, there was no transfer waiting for me as promised and paid for, I wasted over 2 hours in the airport, then hd to pay for my own taxi! I called UK several times, they certainly weren't prepared to help by contacting the transfer company and after several requests they finally gave me the number, only to find hey didn't speak English. I Lund the company at he airport and they wouldn't let me on their bus because my name wasn't on their list and I hadn't a travel voucher even though I had confirmation. On returning to theUK, it isn't any better, their service to customers is shocking, and I now seem to be reading soooo man bad reviews about them. Wish I'd read them before I booked, and I will NEVER USE THEM again!!
Summary: Shocking service, unhelpful staff