Excellent and Personal Service (Travelcare)

Member Name: poogie

Product:	Travelcare
Date:	20/05/01 (66 review reads)
Rating:

Advantages: attention to detail, good service, very helpful

Disadvantages: nothing

We tend to book our holidays a different way each time we go away. But I do find that whenever I'm in the local Co-op Travelcare office I seem to get excellent service - and REAL personal attention.

The last couple of times we've been in there we were looking for advice on a late booking. We'd wandered around three of our local towns in the previous few days looking in each of the Agents' windows. The first time we;d almost given up - it was only a fortnight till we had a 'window of opportunity', as my hubby calls it, to go away. We'd got the best price, right destination, but wrong dates. Then we'd got the right place, right date, right airport - but far too much. We'd even spent over an hour in Thomas Cook being told that "No way will you get a holiday for less that £XXX on that date".

Anyway more in hope, we went into the Travelcare oddice at around 4-55pm. We'd used the branch before to get currency, pick up brochures, book an overnight Airport hotel stay, car parking etc as well as a regular holiday well in advance. It would have been easy for them to have shown little interest as it wa quite late in the day, like I said. But we sat down and began a search. Within 10 minutes, we'd booked our 7 night break in a good Hotel in Majorca (nothing too classy, sorry) for around £175 HALF BOARD in early June (this was last year - did I say?).

Great service, really helpful - what more could we ask?

Summary: