Virgin Holidays

It isn't often that I am in a position to praise customer service but on this occasion I will. After booking a holiday with Virgin Holidays to Las Vegas last month, it was agreed that a deposit for a previously cancelled holiday could be used as a deposit for this holiday, thus saving us £240. Their literature states that if a holiday is cancelled, the deposit will be lost. However, at their discretion it was carried over from last year. Secondly, I was able to negotiate a further 5% discount from the holiday price I was given. The Customer Service Representatives are able to apply certain discounts but only if you ask for them. Finally, after ...  Read the complete review

I had a bit of a hit & miss experience with virgin holidays when I went to egypt in 2008. The booking went OK - the call centre staff could have been a bit more helpful especially when I requested a particularly hotel but unfortunately virgin only deal with a limited number of hotels. positive - The main reason for booking with virgin was the price - it was much cheaper and even a specialist rival could not match it. Also they were flying with bmi rather than egypt air from a better airport for me. The holiday went smoothly and the reps were prompt and transfer transportation modern. negative - I found out I was entitled to a ...  Read the complete review

I would first like to say that I got married with Virgin Holidays & intended to write a review about that. I tried to suggest the Item & this is what DooYoo said I should put it under. Although I think this is for general holidays, not a once in a lifetime wedding day which ought to have it's own listing. I have travelled with Virgin Holidays twice. Both times have been to Orlando in Florida. I found their prices to be very reasonable for both of these trips. They also allow for people who want a trip to Florida & don't want to drive a car. Lots of companies seem to think that this is a pre-requisite of holidays in Orlando & it certainly ...  Read the complete review

what an experience this has turned out to be, first family holiday in 10 years
(going to thailand) what a dreadful time trying to get our tickets, 4 days till we depart and still no tickets, 10 phone calls later to people who can hardly speak any english we are at our wits end with worry.we were promised they
had been posted on 4 different dates ,guess what no tickets. Phoned again
and were promised them by e-mail no tickets sent.
We wanted to stay in London for the weekend before departing but have had to cancel hotel as we are still ticketless. Has anyone else had this experience, We will never use Virgin again as they have ruined our holiday
before its even started

Virgin Holidays provide one of the most painful booking experiences that I have encountered for several years. The initial contact seemed fine, a helpful person who, in all fairness did tell me that one hotel would have to be put on request. It took about 10 days of chasing before I finally got someone to tell me that the hotel was not available. I then named two alternative hotels. Once again these were put on request as they had to be checked by, I believe, their contracts department. No problem again apart from another delay. It was finally established that neither hotel was available so I provided a fourth option. About 7 days later this was ...  Read the complete review