Virgin Another Holiday Disaster (Virgin Holidays)

Member Name: crazydog691

Product:	Virgin Holidays
Date:	12/06/06 (1511 review reads)
Rating:

Advantages: none

Disadvantages: delayed flights, over booked hotels, deceitful, incompetent

As someone who once found virgin holidays to be an excellent experience I can now say they have sunk to levels of service that will ensure I never use them again.

Our last three hoildays have been disasters, and Virgin have responded to our claims with denials and excuses even when photographic evidence has been provided.

We have been put into hotels that were building sites and over booked, we have had flights delayed for over 10 hours with no compenasation other that a £10 food voucher. We have been on long haul flights where the entertainment system screen has been faulty and no spare seats to move to.

And when a complaint is lodged Virgins answer is to deny all blame, on one occassion we eben sent in a list of complaints from "trip advisor" where other guests had suffered similar experiences at a hotel all were ignored.

If you go on a Virgin hoilday and have no problems then you will experience an average holiday. BUT if ever there are problems and even if you fill in complaint forms provided by the Virgin Reps don't expect ANY acceptance of blame or offer of compensation.

Summary: 3 Virgin disasters never again