Virgin Holidays Reviews

two years back in 2010 i had a really frustrating experience with the online booking of a virgin holiday. last year i saved myself the trouble alltogether. this year i try again to book with them - one would not believe the crap is still far from working and ends up again in hours of frustration and probably trying to achieve ...  Read the complete review

We booked our New York holiday 12 months in advance, booking a direct flight to JFK airport. When we arrived at our departure airport ( Manchester ) we could not see our flight number on the board so we went to the desk & was told the flight had been cancelled, this was the first we knew about it although we were told it had been ...  Read the complete review

tried to get information for a Hawaii holiday phoned 7.45 answered 7.47 put on hold no answer by 8.00 booked with Kuoni

We flew to Los Angeles and Las Vegas with Virgin Holidays a while ago and, in contrast to a lot of other reviews, found the whole service to be excellent. It all started when we went to see one of their representatives in the local department store. The lady we spoke to was very nice and talked us through all the different ...  Read the complete review

My husband and I have just returned from a holiday in Sri Lanka booked through Virgin Holidays. Our second Hotel where we stayed for 5 nights - Vivanta by Taj in Bentota was awful! We complained to the management and to the local Virgin Rep! Our room was appalling. The furnishings were shabby and the room was damp and smelled awful. ...  Read the complete review

Our initial booking with Virgin Holidays Cruises for a Carribean Cruise went fine with the sales guy on the 0800 line (now 0844 premium line according to the website). The guy said any problems call me back and gave his direct line number. When we called with a query his colleague blocked it and told us to call after-sales on an 0844 ...  Read the complete review

Having come back from our honeymoon in the Maldives I would like to bring to your attention what sort of hell we had getting there after booking through Virgin Holidays. The initial booking went fine, we decided where to go and the gentleman who booked the holiday couldn't be more helpful and after that's when it started to go ...  Read the complete review

I have recently booked a holiday through the Virgin Cruises call centre and it turned out to be a less than satisfactory experience. I telephoned the sales department, who I must say were very helpful, knowledgeable staff, friendly and efficient. After some conferring with my partner and calls going backwards and forwards, we decided on ...  Read the complete review

We had numerous problems with our Virgin Cruises holiday to the Carribean: 2 weeks Christmas/New Year 2010. We wrote to complain on 11 Jan, and all we got in return was a meaningless, condescending list of platitudes which completely failed to address any of the issues. We wrote again on 8 Feb - this time to the chief exec. We got an ...  Read the complete review

We wanted a good quality package for a hassle free holiday taking our elderly parents cruising in the Caribbean. We chose Virgin Cruises thinking they were reputable, how wrong we were it was poor service from start to finish. From misleading sales at the outset, to them booking our overnight stay in a hotel in the wrong place for the ...  Read the complete review

I would never consider booking with Virgin Holidays again - the amount of paper work and different reference numbers is unbelievable, the call centres are slow to respond (at 10p a min no wonder they make a profit) and they don't provide the Cruise operator with basic information that we then had to provide - basic information about conne

After reading many bad reviews after paying for our holiday, we were a bit worried to say the least but I would not hesitate to use Virgin Cruise holiday again.
There was a small mistake on Virgin part which was resolved to our satisfaction and from then on the whole holiday was perfect. The flights, hotel (there were some problems b

Virgin Holidays offer a range of long haul holidays predominantly to the Carribean, USA and Far East as well as a few other destinations. The website is easy to navigate and book online, you also receive some form of online discount (currently 10%). My holiday: I booked a holiday to Florida last year and had mixed ...  Read the complete review

Looking forward to my stay in new york before setting off on a caribbean cruise. Flight really good, holiday said transfers included, had already been given a different hotel. Had to find own way to hotel when we arrived it was in the middle of nowhere, 3* hotel more like 1*, found our way into Manhattan by this time it was ...  Read the complete review

Disaster before holiday begins!!!! Booked Virgin cruise package in June 09 with good day flights for Hong Kong leaving on March 12, 2010. Paid balance in full in December and decided, last week, to reserve plane seats on line. Had to e-mail cruise department for correct code and went on line to sort out seats. Horror of horrors - ...  Read the complete review

I am a first time customer and last September booked a fly/stay and cruise holiday ( as advertised in the paper) with Virgin Holiday Cruises for October this year. As a wedding anniversary suprise I thought it would be nice to make the holiday particularly special and enquired about upgrading to premium ecomony flights. I phoned Virgin ...  Read the complete review

Truly shocked at the attitude of Virgin Holidays. Having been caught up in recent snow disruption at Gatwick our flight to Antigua was cancelled. No Virgin Holiday rep was available to give information to the thousands of stranded passengers so eventually we opted to retrieve (with great difficulty) our baggage from Twilight check-in ...  Read the complete review

Having booked a birthday cruise with Virgin to the Canaries for a bit of winter sun in early January alarm bells began to ring. Firstly , they are using Easyjet as their carrier. This being the first carrier in the UK to cancel its flights for any reason. Secondly , the after sales team are impossible to get in touch with unless you ...  Read the complete review

It isn't often that I am in a position to praise customer service but on this occasion I will. After booking a holiday with Virgin Holidays to Las Vegas last month, it was agreed that a deposit for a previously cancelled holiday could be used as a deposit for this holiday, thus saving us £240. Their literature states that if a holiday is ...  Read the complete review

I would first like to say that I got married with Virgin Holidays & intended to write a review about that. I tried to suggest the Item & this is what DooYoo said I should put it under. Although I think this is for general holidays, not a once in a lifetime wedding day which ought to have it's own listing. I have ...  Read the complete review