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Voyages Jules VerneNewest Review: ... on line or telephone the company directly. Usually what I do is look at the various different tours on offer and the once that ticks all the boxes for the sights I want to see I go ahead and ring them to book it up. Normally you need to give a deposit there and then of £175 payable by debit or credit card. I usually pay by credit card to give you the added security that if any firm goes bust ... more |
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by - written on 23/08/09 (Very useful, 694 readings)
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Voyages Jules Verne's. Voyages Jules Verne's is a holiday company offering excellent tours to every continent and all corners of the earth. They are now part of the Kuoni group and are based in the UK. They organise group tours to unusual places which give a combination of terrific sight seeing and periods of rest and relaxation. They also organise resort based locations with the options of joining excursions if you so wish although I found their organised excursions are much more expensive than if booked independently in the resort. I have been on a couple of their holiday tours which were handled in an absolutely fantastic way. All you have ... Read the complete review
by JNU - written on 09/01/09
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We went on a Nile cruise with VJV in October 2008. Sadly for flights to Luxor VJV charter Monarch Airlines who only have 28in seat pitch on their planes (the bear legal minimum for a 5 hour flight) and don't distribute water on long flights. Both real health issues. I wish I had been aware of this when I booked as I would most definitely have booked a flight upgrade, as it was I organised one for the way home. Anyone over 5ft 9ins basically travels in extreme discomfort.
VJV response to my complaint on these issues was less than adequate.
Traveline, VJV's partner in Egypt however was great. The stars in my rating go to them!
by Christine Taylor - written on 07/10/08
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VJV are by far the most professional, value for money operator we have used. In the last 4 years we have been on tour with them to Sri Lanka, Ecuador, Gallapagos & the Rainforest, Northern India and China. The organisation is excellent. The tour managers and local guides knowledgeable and very good at getting the right balance of information. How they find such quality in hotels situated in these remote areas never fails to amaze us. One priviso, don't choose them if you like laying in bed in a morning, sitting daydreaming half the day or can't be bothered to be on time - their tours are for people who want to experience the country as much as possible. They are not holidays but true experiences! Keep up the good work VJV but do get yourself a more useful person at Heathrow please!
by Graham Brown - written on 26/07/08
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If it all works - VJV are fine. China, Russia, Portugal and the Galapagos have all been OK. But if it doesn't work customer service can be an oxymoron. Its all about volume not individual customers. So no apologies for a crumbling Tupelov 154 on a return trip from St Petersburg which they refused to accept was unsafe: weeks of delay in processing visas for which they want to blame somebody else. And the "screw you" tone of the responses really let's you know how much they care.
And no individual is accessible to take responsibility - unless you want to reach Reto Wilhelm (the Director responsible for VJV) at his narcissistic YouTube entry.
by Amba - written on 17/12/07
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We have just returned from the Pyramids and the Nile tour with VJV. Overall we had a wonderful time and we packed in a tremendous amount to see and do. This is both a positive and a negative point as by the end of the week we were worn out by the daily 04.00am starts (with little opportunity to rest during the day). We had two excellent local tour managers who worked for Traveline but the tour manager who stayed with us for the longest, Caroline, had a very bad attitude and made it very clear she didn't want to be there as she normally did the Cairo tour but had been sent to Luxor for that week. She was quite rude and aggressive to most of the group, complained about the ... Read the complete review

