Venting Spleen (Boots Travel Insurance)

Member Name: whocares

Product:	Boots Travel Insurance
Date:	03/04/03 (761 review reads)
Rating:

Advantages: Easy to arrange

Disadvantages: Can you get through?, Low valuables cover

I've had a Boots multi-trip policy for a couple of years. It was extremely easy to arrange. In fact I did it all over the phone at Gatwick just before the holiday I was insuring.

However, I find it a telling indication of the policies quality that, finally needing to use their emergency number (which is not free) I was placed on hold for 5 minutes by a computer and then cut off. This happened twice before I tried the only other number I had... The Boots sales number. Surprise surprise I was through to an operator in about 5 seconds!

Also beware, the £1500 personnal items cover is limited to £400 of valuables and has a £250 single item limit. The uninformed and uninterested operator couldn't give me an exact description of what is or isn't valuable. Perhaps I'll just trust in the clean and caring reputationof Boots Plc.?....

Summary: