Columbus Direct Reviews

Bad bad bad company.
My wife and me have travelled in Argentina and Brasil. She had a medical problem but, once at home, any excuse is good to avoid the payment and reimburse the medical expenses. Crazy
Yes the price could be good, but pray you never have problems.
Never again Columbus in my life

Is it me or do most of the positive reviews seem like marketing babble. Whilst a lot of the negative reviews talk of actual experiences, the positive ones go over available policies and wondorous site layouts. Looking for insurance but need to be convinced first that I am dealing with a reputable company that will deal with any unforseen

On a family holiday of four to Barbados both my daughter and I got an ear infection and my daughter could not fly. I was not given a clear date to fly, but given no response from broker took initiative to keep hotel room and amend flights. Having done so broker advises that wife and son won't be covered if they stay, although ...  Read the complete review

I booked a single trip travel policy for myself and my wife in September 2010 to travel in June 2011 and was in perfect helath. In February 2011 I was diagnosed with a tumor in my bladder and had the operation to remove it end February. No problems since but when I contacted Columbus to advise them, after a medical screening with a nurse

I have a claim for a missed train. They don't have face to face claim handles as they put it. So no matter what the severity of your claim you will not be able to speak to the claims team.

They are a paperless office but send everything out in the post to slow things down. Will report to either Fos or oft if I don't get paid out

I paid for single trip family cover and my wife and daughters all got very ill while away. We had to call the doctor out 3 times and pay for this and the medications.

I kept all the receipts and contacted Columbus, their claims team sent me the necessary paperwork and i sent it all back with the receipts.

They paid for

After dealing with Global Claims Services Ltd who make the settlements for this insurer for the last 5 months, yes that's 5 months, I have had my legitimate medical claim refused. Even if you provide them with everything - down to the last label for medication requested they will find some kind of loophole. Total charlatans, rude on the

Was thinking of taking out insurance with Columbus Direct...THANK God I didnt, they sound like a nightmare. Company's these days just don't seem to realise that providing a good service and making money go hand in hand...I mean the people running this company are either extremely unintelligant or are just simply money hungry with no moral

Columbus Direct are the worst insurance company I have ever had to deal with. I tried to claim as an illness on holiday meant that my wife and I had to miss out on some pre booked trips. When I called columbus they said that missing out on fun is an exclusion and so any illness on holiday is not covered. I also tried to claim for a ...  Read the complete review

Four months and counting from my original claim date and still no payout, Global Claims Service are a nightmare - it took them 2 months from my original claim date to even ask for one additional piece of information they needed.

Communication is pathetic, response is pathetic - avoid these at all cost.

With holiday insur

I'm not sure who I should file this grudge against, because of the bureaucratic maze that insurance companies create. The description below came from interactions with Claims Settlement Agency Limited. However, the insurance company is Columbus Direct, and that's underwritten by Lloyd's. I guess I blame all three of them, but mostly the ...  Read the complete review

Terrible. I'm not even close to making a 'simple claim' after they've wasted so much of my time. This mal-practice shouldn't be legal.

Terrible. Claimed for lost luggage - basically they just stalled and stalled until I just gave up and obviously DID NOT renew the policy. They claim they'll stump up £75, but it just won't happen. As much use as a chocolate teapot - in fact less so - at least you can eat a chocolate teapot. Do not waste your money - you will be better off

I had my bag stolen whilst on holiday, and have been told by Columbus direct that most of the items are not covered or capped at £50, despite in the policy clearly stating that if you have a receipt for items over £50 you will receive the full money back for that item! I would avoid Columbus direct at all costs. Very unhelpful service.

Currently stuck in New York due to the ash cloud but now have a flight out on Sat, one week after it should have gone. Have now emailed Columbus every day and have been met by a complete lack of any response.

I'm looking around for travel insurance, funny, all the reviews are either 5 stars or 1. Guess which one Columbus staff wrote and which was from genuine customers? Guess I'll go elsewhere.

I joined Columbus direct earlier on this year because they were featured on TravelSupermarket website. I never claimed anything in my life, however after returning from Egypt, some 3 days later I developed a terrible bug that made me dependent to bed and toilet whilst taking antibiotics and other tablets for different syptoms. I just sp

Basically they had decent cover, it was easy to buy, and they were helpful when I needed them on the phone. really overall I couldnt fault it. They have lots of variety on the types of policy that are available, both on the web site and over the phone, so there is plently of opportunity to get the right type of cover for your trip.

I`ve been with Columbus Direct for over 5 years now and have encountered any problems when booking or making a claim. I suggest you visit the website when looking up quotes. Once you`ve entered your details, you are shown 3 different levels of cover with the difference of cover side by side allowing you to decide which policy ...  Read the complete review

Hi fellow travellers, Here is a story to shock you and make you avoid Columbus Direct like the plague. We took out our annual travel insurance and decided on Columbus Direct because it looked ok and a decent price. Well Oh my what a Mistake to make. We had our camera equipment stolen in Canada, we contacted the police twice and they were ...  Read the complete review