Don't Dial Direct (Dial Direct Motor Insurance)

Member Name: kyla8788

Product:	Dial Direct Motor Insurance
Date:	22/03/07 (136 review reads)
Rating:

Advantages: Cheap premiums

Disadvantages: You get what you pay for - don't expect customer services to return your calls

I recently received a renewal notice for the insurance on my car and paid the quoted amount. The insurance certificate and the paperwork followed soon after in the post. A few weeks later I rang Dial Direct to get a quotation for a second car I had purchased, but the operator couldn't access my account because the orginal policy has been 'suspended' - but nobody had bothered to contact me. The operator took my details and promised to contact me the next day. Two weeks later I received two letters from Dial Direct: one regarding 'payment for your insurance', and a second one with a car insurance policy quotation. I contacted Dial Direct the next morning and spoke to customer services and the operator said she was unable to deal with this issue and would have somebody contact me. When I hadn't received a call by that evening, I contacted customer services again and the operator informed me again that policy had been suspended and that vehicle was uninsured and I should not drive it. She suggested I would need to take out a new policy. My concern is that as far as I was aware I had paid for the policy at the price Dial Direct had offered and recived the insurance certificate - nobody bothered to contact me to tell me otherwise. To add insult to injure the new quotation price is less than what I orignally paid, yet the old policy cannot be transferred - I have to pay for a new policy and then get a refund on the old one. Ahhhhhhhhhhhhhhhhhhhhhhhhh. If you read about some guy going 'postal' at Dial Direct, you'll know the story.

Summary: Look elsewhere and preserve your sanity