Direct Travel Insurance Reviews
Newest Review: ... the essential medical stuff but slightly lacking a low excess in the package I chose. I uncovered them after reading a newspaper article and insurance comparison websites seemed to confirm the good value. Paperwork and sign-up were quite straightforward. At one point I did have to claim for a camera I had broken on holiday and that was not a problem. I was sent a claim form which I filled out and sent back. I received replacement vouchers within a couple of weeks so no complaints about the processing time. However, it was not a complicated claim so I cannot vouch for how good they would be in such circumstances. Unfortunately in the las... more
Customer Direct Travel Insurance Reviews (8)
by cheated2011 - written on 21/06/11
Rating:
DO NOT TRUST!Was mis sold a policy- lied to, given wrong information and given the wrost customer service ever. Please do not use this company!!!!I have obnly given this 1 star as I couldn't actually give it any lower.
by laurernce - written on 01/05/10
Rating:
Although they accepted the medical claim (after a week in hospital in Vietnam) they have not made any settlement or acknowledged my claim for 3 months. All telephone call and e-mails are ignored. They do however send me customer satisfaction questionnaires!I am several thousand pounds out of pocket and was left ill in a distant country, in hospital with none of the promised assistance.Steer well clear!
by Julian - written on 31/07/09
Rating:
We had a very poor experience with Travel Insurance Web when it came to making a claim. My wife suffered complications in early pregnancy and we had to cancel a trip. Travel Insurance Web eventualy rejected the claim on the basis that we knew she was pregnant when we booked the trip. It would have been nice to know when taking out the insurance that they view pregnancy as a pre-existing medical condition. If that wasn't possible, it would have been good if they told us at the beginning of the process - not 4 months (and countless communications) after we reported the cancellation. Keep awy from Travel Insurance Web. They advertise that they are cheap ... and they are.
by - written on 19/05/09 (Useful, 1028 readings)
Rating:
I used this Direct Travel Insurance for two years running for my travel insurance needs. They provided the cheapest quote for a reasonable range of services - all the essential medical stuff but slightly lacking a low excess in the package I chose. I uncovered them after reading a newspaper article and insurance comparison websites seemed to confirm the good value. Paperwork and sign-up were quite straightforward. At one point I did have to claim for a camera I had broken on holiday and that was not a problem. I was sent a claim form which I filled out and sent back. I received replacement vouchers within a couple of weeks so no complaints about the processing ... Read the complete review
by traveller 3 - written on 19/11/08
Rating:
Do not even think to contact these people by phone or email. Those quotes are much higher than what you find online. Upgrading your policy is a rip off. Also-the discount you get to renew your policy is worse than simply taking out a complete new policy.So-great company-but avoid email/phone contact!
