by cheated2011 - written on 21/06/11
DO NOT TRUST!Was mis sold a policy- lied to, given wrong information and given the wrost customer service ever. Please do not use this company!!!!I have obnly given this 1 star as I couldn't actually give it any lower.
by laurernce - written on 01/05/10
Although they accepted the medical claim (after a week in hospital in Vietnam) they have not made any settlement or acknowledged my claim for 3 months. All telephone call and e-mails are ignored. They do however send me customer satisfaction questionnaires!I am several thousand pounds out of pocket and was left ill in a distant country, in hospital with none of the promised assistance.Steer well clear!
by Julian - written on 31/07/09
We had a very poor experience with Travel Insurance Web when it came to making a claim. My wife suffered complications in early pregnancy and we had to cancel a trip. Travel Insurance Web eventualy rejected the claim on the basis that we knew she was pregnant when we booked the trip. It would have been nice to know when taking out the insurance that they view pregnancy as a pre-existing medical condition. If that wasn't possible, it would have been good if they told us at the beginning of the process - not 4 months (and countless communications) after we reported the cancellation. Keep awy from Travel Insurance Web. They advertise that they are cheap ... and they are.
by - written on 19/05/09 (Useful, 1043 readings)
I used this Direct Travel Insurance for two years running for my travel insurance needs. They provided the cheapest quote for a reasonable range of services - all the essential medical stuff but slightly lacking a low excess in the package I chose. I uncovered them after reading a newspaper article and insurance comparison websites ... Read the complete review
by traveller 3 - written on 19/11/08
Do not even think to contact these people by phone or email. Those quotes are much higher than what you find online. Upgrading your policy is a rip off. Also-the discount you get to renew your policy is worse than simply taking out a complete new policy.So-great company-but avoid email/phone contact!
by - written on 09/06/01, updated on 09/06/01 (Useful, 1741 readings)
I got raw fingers while surfing the insurance web sites to find the best insurance for our holiday to the United States for a family of 4. When I found this site I was very pleased with both the premium and the cover offered. Take care when you compare prices as the amount of cover varies, I found the Insurance I needed and bought an ... Read the complete review
by - written on 05/05/01, updated on 31/03/05 (Very useful, 2035 readings)
Last week I booked a holiday over the internet, it is for one week to Lanzarote in June. I booked the apartment over the internet but I booked my flights with a travel agent because I wanted transfers from my house to the airport included. I didn't take their holiday insurance as it would have cost £16 each, I know that's ... Read the complete review
by - written on 11/11/00, updated on 11/11/00 (Very useful, 1045 readings)
Having booked my holiday to Tenerife in due to start next week, I decided to look on the internet for the best travel deal for the week. I had come across a few sites, and on Screentrade.co.uk, they recommended Direct Travel Insurance, and upon choosing them, I booked my insurance on line. The cost was £9.50 for 8 days ... Read the complete review