These people can't be trusted (essentialtravel.co.uk)

Member Name: Heather

Product:	essentialtravel.co.uk
Date:	11/09/08 (91 review reads)
Rating:

Advantages: None

Disadvantages: Inaccurate information, poor cover, no customer care

This company gave me wrong information on the phone. I went ahead and bought a policy on the basis of what I had been told, but discovered that they had given me completely false information. When I went to cancel the policy, they were rude and condescending, though luckily I knew the time I had called so they could locate the recording, so they had to admit that I had asked a specific question and had been given wrong information, so they did then give me a full refund. Instead of just leaving it at giving me my money back they continued to be very condescending (including the Customer Care Manager), and only at the very end gave me a grudging and clearly not felt apology. Within 5 minutes of cancelling my policy I found one for just £3 more (for 2 people, annual multi-trip policy) that was better cover, from an easy to navigate website, with very friendly and helpful people - go to etravel insurance of you want a good deal and nice people.

Summary: Go elsewhere