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Had a great service from Flexicover Direct. They were very good in helping me choose but my annual travel insurance and because of that I will use them again. As well as the service, I found Flexicover to have very competitive pricing.
Refused to help us with the volcano problem, completely unsympathetic to our situation being in the Far East, washed their hands of us. My revenge is to let people know not to use these scumbags.
FLEXICOVER.COM insurance! Just keep on looking, they just washed their hand of me when the volcano problem happened, not a little bit of help was offered, you get insurance for when you need it, and basically they are not there for you when you need help, I was not asking for much, just a room for a night or two, but nothing. If I can give you any advice, Please get a quality cover.Zero star RatingsAndy
after having to cancel my holiday because of family bereavement [my mother]the funeral arrangements were made after a two week wait for a post-mortem it was decide the funeral would have been while i was on holiday so obviously i could not go so i claimed cancellation from this so called insurance company which i may add i had gold cover for me my partner and son they declined my claim on the basis that i had not notified them of my mothers ongoing medical condition now i was under the understanding that i was the insured not my mother so after all the trauma of arranging the funeral they thought it fit to bring up a clause that protects them from paying out they are a disgusting company and i for one will not be using them ever again ps do we have to notify them of the medical condition of every family member and of course they do not make provision for this when you apply a totally cheap and nasty company BEWARE !!!
Having recently returned from holiday in US I took holiday insurance with Flexicover, on holiday I damaged my prescription glasses. They where expensive as they where veri vocals, cost £480. I had the glasses 4 years ,they where in perfect condition, I used them everyday reading, driving,etc. I put in claim with note from Dollond and Aitchison confirming damage.I was sent cheque 5 weeks later, £15 as settlement for claim. Flexicover deducted money for wear and tear. and the fact the maximum they will pay out is £150 for glasses. This was a simple case, still they did not make a fare payout. This company is a con and should not be used if you hope one day to claim and be fully recompensed . Buyer beware find a more reputable , reliable company . Cheap does not mean good value or reliable. This company is Bad News